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User’s Guide Analog stations
J.3
Call forwarding
Your station has been pre-programmed by the Installer to call-forward your phone when it is busy or
does not answer (usually to your mailbox). In addition you can temporarily call-forward all of your calls to
another station or another user’s mailbox.
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the
system should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return
the call to your mailbox.
To turn off call forwarding, dial 5 6 5
without selecting a destination, and hang up.
Call waiting
If you have enabled call waiting for your station (
XXX 5 3, where xxx represents your extension
number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call
waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings,
lift the handset and you will be reconnected to the other caller.
Call hold
This is used to place callers on hold for retrieval from any station within the ESI phone system.
Putting a call on hold
While on an outside call, FLASH and dial
. A short voice prompt will tell which line number the
call is using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial
and the line number where the call is on hold.
Dial
0 to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (or hang up, wait for ring, then answer).
- ESI Feature Phone 1
- User’s Guide 1
- Contents 3
- 48-Key Feature Phone 6
- 24-Key Feature Phone 8
- 12-Key Feature Phone 9
- Connecting your ESI phone 10
- Tutorial 11
- Help during a call 11
- Exiting Help mode 11
- User programming menu 13
- 1 Select personal greeting 14
- 2 Programmable feature keys 14
- 3 Station options 16
- 4 Station audibles 16
- 5 Password 17
- 7 Personal Call Routing 18
- Voice mail operation 19
- Leaving messages . . 20
- AutoPage 21
- Off-premises “reach me” 21
- Message retrieval 22
- New message skip 23
- Virtual Mailbox Key 24
- Live recording 25
- Introduction 26
- Message delivery 26
- Status indicator lamp 27
- Optional voice mail feature: 28
- Guest mailboxes 28
- Password 29
- Urgent messages 29
- 1 Select question 33
- 2 Password 33
- ESI Feature Phone operation 35
- . Available line 35
- Programmable feature keys 36
- Fixed-feature keys 36
- Keys’ LEDs (lamps) 36
- Volume/scroll keys 37
- MUTE/DND key 37
- Soft feature keys 37
- Dial tone 38
- Basic phone use 38
- Direct station selection 39
- . . . to a voice mailbox 40
- . . . to the main greeting 40
- Conference calling 41
- Call forwarding 42
- Call forwarding/off-premises 43
- Call waiting 44
- Exclusive hold 46
- Call pickup 47
- Optional features 48
- Special keys 49
- Auto-dialing using Esi-Dex 50
- User’s Guide Special keys 51
- Using Esi-Dex: An example 56
- Override ring 57
- Personal greeting reminder 58
- Headset operation 58
- Outside dial tone preference 58
- Line keys 59
- Missed-Call Key (Code 574) 61
- QuickPage (Code 577) 62
- Mute/DND key (Code 578) 62
- Voice mail (Code 579) 63
- Override ring (Code 580) 63
- Special keys User’s Guide 64
- Remote IP Feature Phone 65
- Troubleshooting 66
- Using Esi-Link 67
- Examples 68
- Dialing an Esi-Link location 69
- Transferring calls 70
- Voice mail 71
- Other Esi-Link features 73
- Conferencing 75
- Using Esi-Link User’s Guide 76
- ACD agent operation 77
- Wrap mode 78
- LED indicator 78
- Display indications 79
- ACD administrator key 79
- Analog stations 81
- Call hold 83
- Call pick-up 84
- Message waiting indication 85
- Retrieving messages 85
- Press VOICE MAIL 86
- (see page J.5) 86
- Analog station programming 87
- 5 Password 87
- Phone delivery 88
- Pager notification 88
- 1 Delivery options 89
- 2 Phone delivery 89
- 3 Pager notification 89
- 4 Urgent message activation 89
- www.esi-estech.com 92
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