ESI ORIGINAL IVX User's Guide

User’s Guide 0450-0071 Rev. B Extensive, continually updated user help is always available on the ESI Web site at www.esi-estec

Digital Feature Phone operation IVX 20 A.6 Transferring an outside call . . . To another station Blind transfer 1. While connected to an outside cal

IVX 20 Digital Feature Phone operation A.7 Conference calling To create a conference call: 1. Establish the first call. 2. Press CONF. This places t

Digital Feature Phone operation IVX 20 A.8 Call waiting If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in

IVX 20 Digital Feature Phone operation A.9 Park/hold operation The difference between park and hold Your Digital Feature Phone lets you put a call o

Digital Feature Phone operation IVX 20 A.10 Hold To place a call on hold Press HOLD to place an outside call on hold exclusively for the station yo

IVX 20 Digital Feature Phone operation A.11 Call pickup From your station, you can answer a call ringing at another station or department by pressin

Digital Feature Phone operation IVX 20 A.12 Esi-Dex Esi-Dex (“easy Dex”) is a powerful feature that allows you to access and auto-dial stored names

IVX 20 Digital Feature Phone operation A.13 Manual method While your station is idle, press ESI-DEX to select Personal Dex then press #. Input the n

Digital Feature Phone operation IVX 20 A.14 System speed-dialing with Esi-Dex If your Administrator has programmed system speed-dial numbers, you ca

IVX 20 Digital Feature Phone operation A.15 Headset operation You can use your phone with a headset connected to the handset jack. You must have a h

About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI des

Digital Feature Phone operation IVX 20 A.16 Optional features The following optional features may be accessible from your station. See the Administr

IVX 20 Digital Feature Phone operation A.17 Voice mail operation IVX provides accurate and timely messages. Others will become more comfortable leav

Digital Feature Phone operation IVX 20 A.18 Personal Greeting keys You can program a Programmable Feature Key as a personal greeting key for any one

IVX 20 Digital Feature Phone operation A.19 Live recording RECORD key To begin recording both sides of a conversation, press RECORD. The RECORD LED

Digital Feature Phone operation IVX 20 A.20 Retrieving voice mail messages from your Digital Feature Phone 1. Press VOICEMAIL. 2. Enter your passwor

IVX 20 Digital Feature Phone operation A.21 Keys’ functions during message retrieval from your Digital Feature Phone Key Function name Description

Digital Feature Phone operation IVX 20 A.22 Retrieving voice mail messages using another user’s Digital Feature Phone 1. Press VOICEMAIL and then *

IVX 20 Digital Feature Phone operation A.23 Additional functions available during off-premises voice mail message retrieval Key Function Descriptio

Digital Feature Phone operation IVX 20 A.24 User programming All user-controlled features can be programmed from your station by following the voice

IVX 20 Digital Feature Phone operation A.25 User programming menu overview 1 Select personal greeting 1 Record 2 Delete 3 Hear 2 Programmable f

Table of contents Digital Feature Phone operation ... A.1 Li

Digital Feature Phone operation IVX 20 A.26 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current gr

IVX 20 Digital Feature Phone operation A.27 How the programmable feature keys can be set • Line keys — If a line number (1 through 6) is programmed

Digital Feature Phone operation IVX 20 A.28 3 Station options The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several fe

IVX 20 Digital Feature Phone operation A.29 5 Password (See page A.24 for more details.) 1 Enter new password 2 Delete current password 3 Hear c

Digital Feature Phone operation IVX 20 A.30 (This page included for pagination purposes only.)

IVX 20 Analog stations B.1 Analog stations If your station has been installed as an analog station, it will be able to use only standard-type teleph

Analog stations IVX 20 B.2 Transfer a user to his/her mailbox To transfer to his/her mailbox a user who's calling from the outside to pick up m

IVX 20 Analog stations B.3 Page This key allows for paging through an overhead paging system and/or designated available telephone speakers. Press #

Analog stations IVX 20 B.4 Message waiting indication If you have new messages, you will hear a short prompt "You have messages" and then

IVX 20 Analog stations B.5 Additional functions available during analog station voice mail message retrieval Key Function Description 1 Pause Pau

Guest mailboxes...C.1 Personal greeti

Analog stations IVX 20 B.6 Analog station programming After logging into your mailbox (pressing * followed by the mailbox number), dial 5 to progra

IVX 20 Analog stations B.7 6 Pager notification You can have the system call and activate your external pager whenever the first new message is le

Analog stations IVX 20 B.8 (This page included for pagination purposes only.)

IVX 20 Guest mailboxes C.1 Guest mailboxes Important: You are being assigned a special feature not explained in the regular station user guide or

Guest mailboxes IVX 20 C.2 Retrieving guest mailbox messages from a Digital Feature Phone 1. Press VOICEMAIL, *, and the guest mailbox number. 2. E

IVX 20 Guest mailboxes C.3 Additional functions available during voice mail message retrieval Key Function name Description 1 Pause Pauses message

Guest mailboxes IVX 20 C.4 Virtual Mailbox Key If you frequently pick up messages from another user’s Digital Feature Phone or have someone else mon

IVX 20 Guest mailboxes C.5 Programming your guest mailbox from a Digital Feature Phone Press PROG, *, and the mailbox number. You will be prompted t

Guest mailboxes IVX 20 C.6 6 Pager notification You can have the system call and activate your external pager whenever the first new message is le

IVX 20 Broadcast mailbox D.1 Broadcast mailbox Before we proceed: A note about Quick Groups Any user can use the Quick Groups™ feature to send a me

IVX 20 Digital Feature Phone operation A.1 ABC DEFGHI JKL MNOPRS TUV WXYOPER1234567890*#QZ_SPEAKERFLASHMUTE/DNDHOLDTRANSFERVOICEMAILPROG/HELP RELEA

Broadcast mailbox IVX 20 D.2 (This page included for pagination purposes only.)

IVX 20 Live outside calls • Operator station E.1 Live outside calls • Operator station Live outside calls If your station has been designated to re

Live outside calls • Operator station IVX 20 E.2 (This page included for pagination purposes only.)

IVX 20 64-Key Expansion Console F.1 64-Key Expansion Console The 64-Key Expansion Console adds 64 more programmable feature keys to your station (for

64-Key Expansion Console IVX 20 F.2 (This page included for pagination purposes only.)

Index 64-Key Expansion Console, F.1 Analog stations, B.2 Operation, B.2 Programming, B.7 Voice mail operations from, B.4 Attendant console, F.1 Atte

Digital Feature Phone operation IVX 20 A.2 Fixed-feature keys The fixed-feature keys on the phone are permanently labeled as to their usage. The PRO

IVX 20 Digital Feature Phone operation A.3 Dial tone When you first lift your handset, you will hear an internal dial tone that allows you to call o

Digital Feature Phone operation IVX 20 A.4 Mute and DND Mute To disable your handset or speaker microphone during a conversation (either with the ha

IVX 20 Digital Feature Phone operation A.5 Direct station select Programming some of the Programmable Keys as station keys will provide direct acces