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Voice mail operation User’s Guide
D.8
Off-premises message delivery
Introduction
The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to
page you when your voice mailbox receives a message. You can set the phone number (cell phone,
home number, another extension, etc.), a delay time (the period that the system is to wait before
attempting to deliver the message), and the pager number. You can further set the system to deliver
only messages marked as urgent (see "Urgent messages,” page D.9).
The administrator can also set for your station the:
• Number to be called or paged
• Delay period
• Number of attempts
• Interval between attempts (in increments of 30 minutes)
• "Quiet period” which suspends message delivery for late night, etc.
If you have programmed both an off-premises delivery number and a pager number, the system will
prompt you to choose one of the following delivery options:
• Phone-only
• Pager-only
• Phone, then pager — Attempts phone delivery until the maximum number of attempts has been tried,
then follows paging programming.
• Phone and page at the same time
• No off-premises delivery
Note: If your system is using IVX Presence Management, consult the IVX Presence Management User’s Guide
(ESI part # 0450-0793) to learn about additional, special functionality that may be available to you.
If you’re not sure whether your system is using IVX Presence Management, consult your System
Administrator. For more information about IVX Presence Management, visit www.esi-estech.com/presence.
Message delivery
. . . To a phone
Whenever your mailbox receives a new/urgent message (see "Urgent messages,” below), the system
will call the number that you have programmed and play the prompt: "You have messages. Please
enter your password.” The prompt will repeat three times before the system assumes that no one has
answered (i.e., because it has "heard” no password) and disconnects.
Upon answering, enter your password (if you have set your password options for no password, you must
enter 0 as your password).
Warning: A “
” response instead of the password will cause the system to suspend calling you until it
receives the next new/urgent message.
You will then be connected to your mailbox and can proceed with normal remote operation (see
"Retrieving voice mail messages from an off-premises location,” page D.6).
- ESI Feature Phone 1
- User’s Guide 1
- Contents 3
- 48-Key Feature Phone 6
- 24-Key Feature Phone 8
- 12-Key Feature Phone 9
- Connecting your ESI phone 10
- Tutorial 11
- Help during a call 11
- Exiting Help mode 11
- User programming menu 13
- 1 Select personal greeting 14
- 2 Programmable feature keys 14
- 3 Station options 16
- 4 Station audibles 16
- 5 Password 17
- 7 Personal Call Routing 18
- Voice mail operation 19
- Leaving messages . . 20
- AutoPage 21
- Off-premises “reach me” 21
- Message retrieval 22
- New message skip 23
- Virtual Mailbox Key 24
- Live recording 25
- Introduction 26
- Message delivery 26
- Status indicator lamp 27
- Optional voice mail feature: 28
- Guest mailboxes 28
- Password 29
- Urgent messages 29
- 1 Select question 33
- 2 Password 33
- ESI Feature Phone operation 35
- . Available line 35
- Programmable feature keys 36
- Fixed-feature keys 36
- Keys’ LEDs (lamps) 36
- Volume/scroll keys 37
- MUTE/DND key 37
- Soft feature keys 37
- Dial tone 38
- Basic phone use 38
- Direct station selection 39
- . . . to a voice mailbox 40
- . . . to the main greeting 40
- Conference calling 41
- Call forwarding 42
- Call forwarding/off-premises 43
- Call waiting 44
- Exclusive hold 46
- Call pickup 47
- Optional features 48
- Special keys 49
- Auto-dialing using Esi-Dex 50
- User’s Guide Special keys 51
- Using Esi-Dex: An example 56
- Override ring 57
- Personal greeting reminder 58
- Headset operation 58
- Outside dial tone preference 58
- Line keys 59
- Missed-Call Key (Code 574) 61
- QuickPage (Code 577) 62
- Mute/DND key (Code 578) 62
- Voice mail (Code 579) 63
- Override ring (Code 580) 63
- Special keys User’s Guide 64
- Remote IP Feature Phone 65
- Troubleshooting 66
- Using Esi-Link 67
- Examples 68
- Dialing an Esi-Link location 69
- Transferring calls 70
- Voice mail 71
- Other Esi-Link features 73
- Conferencing 75
- Using Esi-Link User’s Guide 76
- ACD agent operation 77
- Wrap mode 78
- LED indicator 78
- Display indications 79
- ACD administrator key 79
- Analog stations 81
- Call hold 83
- Call pick-up 84
- Message waiting indication 85
- Retrieving messages 85
- Press VOICE MAIL 86
- (see page J.5) 86
- Analog station programming 87
- 5 Password 87
- Phone delivery 88
- Pager notification 88
- 1 Delivery options 89
- 2 Phone delivery 89
- 3 Pager notification 89
- 4 Urgent message activation 89
- www.esi-estech.com 92
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