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User’s Guide Special keys
F.13
Message monitor key (Code 568)
Easily toggle the message monitor mode on or off with this key. (Otherwise, you can perform the toggle
by pressing PROGRAM 3 6 and following the prompts.)
Background announce key (Code 569)
During call waiting, you can also make a brief, private background announcement (see “Background
announce feature,” page E.10) to the station's earpiece (if the station user has enabled this feature).
Hold down the key until you hear a beep, then begin talking; release the key when finished.
Personal greeting keys (Codes 571–573)
These keys will provide for easy activation of one or more of your personal greetings (see “Personal
greetings,” page D.1). The key's LED will be green for the associated personal greeting that is active.
These keys can be used in place of or in conjunction with manual activation of the greetings in
programming mode.
Note: For ACD key programming, see “ACD agent operation,” pp. I.1–I.3.)
Missed-Call Key (Code 574)
Note: This works only if you are receiving Caller ID service from your provider. Consult your Administrator,
if needed.
A programmable feature key with this code will flash whenever you have a missed call — meaning both
(a.) you don’t answer a call to your station; and (b.) the caller doesn’t leave a message in your voice
mailbox. When the key is flashing, press it to see the stored Caller ID record for the most recent missed
call. Use the scroll keys ( / ) to view records for other missed calls; the ESI phone system will store
Caller ID records for up to 10 missed calls.
Note: When your station receives its 11th missed call, this will delete the oldest missed call.
Additionally, while a record is on the display, you may do the following:
• To dial the caller displayed, press REDIAL.
• To view the telephone number (rather than the name), press 2.
• To delete a record, press 7 while the record is on the display.
• To store the record in your Personal Dex, press ESI-DEX.
Note: If your station is forwarded to another extension, any calls will be considered answered and the Missed-
Call Key will not flash. However, if that other extension has a missed call key programmed, that key
will flash (under conditions (a.) and (b.), as described above) even if the call is actually forwarded from
your extension.
- ESI Feature Phone 1
- User’s Guide 1
- Contents 3
- 48-Key Feature Phone 6
- 24-Key Feature Phone 8
- 12-Key Feature Phone 9
- Connecting your ESI phone 10
- Tutorial 11
- Help during a call 11
- Exiting Help mode 11
- User programming menu 13
- 1 Select personal greeting 14
- 2 Programmable feature keys 14
- 3 Station options 16
- 4 Station audibles 16
- 5 Password 17
- 7 Personal Call Routing 18
- Voice mail operation 19
- Leaving messages . . 20
- AutoPage 21
- Off-premises “reach me” 21
- Message retrieval 22
- New message skip 23
- Virtual Mailbox Key 24
- Live recording 25
- Introduction 26
- Message delivery 26
- Status indicator lamp 27
- Optional voice mail feature: 28
- Guest mailboxes 28
- Password 29
- Urgent messages 29
- 1 Select question 33
- 2 Password 33
- ESI Feature Phone operation 35
- . Available line 35
- Programmable feature keys 36
- Fixed-feature keys 36
- Keys’ LEDs (lamps) 36
- Volume/scroll keys 37
- MUTE/DND key 37
- Soft feature keys 37
- Dial tone 38
- Basic phone use 38
- Direct station selection 39
- . . . to a voice mailbox 40
- . . . to the main greeting 40
- Conference calling 41
- Call forwarding 42
- Call forwarding/off-premises 43
- Call waiting 44
- Exclusive hold 46
- Call pickup 47
- Optional features 48
- Special keys 49
- Auto-dialing using Esi-Dex 50
- User’s Guide Special keys 51
- Using Esi-Dex: An example 56
- Override ring 57
- Personal greeting reminder 58
- Headset operation 58
- Outside dial tone preference 58
- Line keys 59
- Missed-Call Key (Code 574) 61
- QuickPage (Code 577) 62
- Mute/DND key (Code 578) 62
- Voice mail (Code 579) 63
- Override ring (Code 580) 63
- Special keys User’s Guide 64
- Remote IP Feature Phone 65
- Troubleshooting 66
- Using Esi-Link 67
- Examples 68
- Dialing an Esi-Link location 69
- Transferring calls 70
- Voice mail 71
- Other Esi-Link features 73
- Conferencing 75
- Using Esi-Link User’s Guide 76
- ACD agent operation 77
- Wrap mode 78
- LED indicator 78
- Display indications 79
- ACD administrator key 79
- Analog stations 81
- Call hold 83
- Call pick-up 84
- Message waiting indication 85
- Retrieving messages 85
- Press VOICE MAIL 86
- (see page J.5) 86
- Analog station programming 87
- 5 Password 87
- Phone delivery 88
- Pager notification 88
- 1 Delivery options 89
- 2 Phone delivery 89
- 3 Pager notification 89
- 4 Urgent message activation 89
- www.esi-estech.com 92
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