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ESI Feature Phone operation User’s Guide
E.8
Call forwarding
Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or
does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls
to another station or another user’s mailbox.
On the 24-Key Feature Phone:
1. Dial 5 6 5.
2. Dial the extension number (or VOICE MAIL and then the mailbox number) to which the system
should forward all calls.
On the 48-Key Feature Phone, press CFWD to use the call forwarding feature.
To turn off call forwarding, press CFWD
.
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Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be returned to
your mailbox.
If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding
key to automatically turn forwarding on and off. If you always forward to the same extension, you can
program a key with both 5 6 5 and the extension number. (For more information, see “Programmable
feature keys,” pp. C.2–C.3.) The call forwarding key will be solid green to indicate that it is active.
Call forwarding/no-answer
One special form of call forwarding your phone can do is called call forwarding/no-answer. As the
term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered; so,
essentially, this gives you a chance to answer the phone in case you’re there and wish to take the call,
but automatically forwards as programmed if you’re either away from your phone or just choose not to
take the call. You can set your phone to call-forward/no-answer to an extension or mailbox. For you to
set this, either the extension must have an assigned call-forward/no-answer key assigned or you can
dial 5 6 7 followed by the destination number.
When you set call forwarding/no-answer:
• Outside calls coming into the extension will ring there for a predetermined time and then be
forwarded to a designated extension or mailbox.
• If the call isn’t answered within a predetermined time, the caller will be routed to the original
extension’s voice mailbox.
• If the extension is in DND mode, the call will be forwarded immediately to the extension or mailbox.
• If the extension is busy — i.e., off-hook on another call — and not in DND mode, call forwarding/no-
answer will not be followed; instead, call waiting will be initiated (if allowed) and if the call is not
answered, will follow the fixed call forward setting (normally your voice mailbox).
To set or cancel call forwarding/no-answer:
1. Dial 5 6 7.
2. Enter the extension or mailbox to which you are forwarding.
3. Press # to confirm.
4. Press a scroll key ( or ) to select either ENABLE or DISABLE for call forwarding/no-answer.
5. Press # to confirm.
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As an alternative, dial 5 6 5
without selecting a destination and then hang up
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