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ESI Feature Phone operation User’s Guide
E.8
Call forwarding
Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or
does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls
to another station or another user’s mailbox.
On the 24-Key Feature Phone:
1. Dial 5 6 5.
2. Dial the extension number (or VOICE MAIL and then the mailbox number) to which the system
should forward all calls.
On the 48-Key Feature Phone, press CFWD to use the call forwarding feature.
To turn off call forwarding, press CFWD
.
1
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be returned to
your mailbox.
If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding
key to automatically turn forwarding on and off. If you always forward to the same extension, you can
program a key with both 5 6 5 and the extension number. (For more information, see “Programmable
feature keys,” pp. C.2–C.3.) The call forwarding key will be solid green to indicate that it is active.
Call forwarding/no-answer
One special form of call forwarding your phone can do is called call forwarding/no-answer. As the
term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered; so,
essentially, this gives you a chance to answer the phone in case you’re there and wish to take the call,
but automatically forwards as programmed if you’re either away from your phone or just choose not to
take the call. You can set your phone to call-forward/no-answer to an extension or mailbox. For you to
set this, either the extension must have an assigned call-forward/no-answer key assigned or you can
dial 5 6 7 followed by the destination number.
When you set call forwarding/no-answer:
• Outside calls coming into the extension will ring there for a predetermined time and then be
forwarded to a designated extension or mailbox.
• If the call isn’t answered within a predetermined time, the caller will be routed to the original
extension’s voice mailbox.
• If the extension is in DND mode, the call will be forwarded immediately to the extension or mailbox.
• If the extension is busy — i.e., off-hook on another call — and not in DND mode, call forwarding/no-
answer will not be followed; instead, call waiting will be initiated (if allowed) and if the call is not
answered, will follow the fixed call forward setting (normally your voice mailbox).
To set or cancel call forwarding/no-answer:
1. Dial 5 6 7.
2. Enter the extension or mailbox to which you are forwarding.
3. Press # to confirm.
4. Press a scroll key ( or ) to select either ENABLE or DISABLE for call forwarding/no-answer.
5. Press # to confirm.
1
As an alternative, dial 5 6 5
without selecting a destination and then hang up
- ESI Feature Phone 1
- User’s Guide 1
- Contents 3
- 48-Key Feature Phone 6
- 24-Key Feature Phone 8
- 12-Key Feature Phone 9
- Connecting your ESI phone 10
- Tutorial 11
- Help during a call 11
- Exiting Help mode 11
- User programming menu 13
- 1 Select personal greeting 14
- 2 Programmable feature keys 14
- 3 Station options 16
- 4 Station audibles 16
- 5 Password 17
- 7 Personal Call Routing 18
- Voice mail operation 19
- Leaving messages . . 20
- AutoPage 21
- Off-premises “reach me” 21
- Message retrieval 22
- New message skip 23
- Virtual Mailbox Key 24
- Live recording 25
- Introduction 26
- Message delivery 26
- Status indicator lamp 27
- Optional voice mail feature: 28
- Guest mailboxes 28
- Password 29
- Urgent messages 29
- 1 Select question 33
- 2 Password 33
- ESI Feature Phone operation 35
- . Available line 35
- Programmable feature keys 36
- Fixed-feature keys 36
- Keys’ LEDs (lamps) 36
- Volume/scroll keys 37
- MUTE/DND key 37
- Soft feature keys 37
- Dial tone 38
- Basic phone use 38
- Direct station selection 39
- . . . to a voice mailbox 40
- . . . to the main greeting 40
- Conference calling 41
- Call forwarding 42
- Call forwarding/off-premises 43
- Call waiting 44
- Exclusive hold 46
- Call pickup 47
- Optional features 48
- Special keys 49
- Auto-dialing using Esi-Dex 50
- User’s Guide Special keys 51
- Using Esi-Dex: An example 56
- Override ring 57
- Personal greeting reminder 58
- Headset operation 58
- Outside dial tone preference 58
- Line keys 59
- Missed-Call Key (Code 574) 61
- QuickPage (Code 577) 62
- Mute/DND key (Code 578) 62
- Voice mail (Code 579) 63
- Override ring (Code 580) 63
- Special keys User’s Guide 64
- Remote IP Feature Phone 65
- Troubleshooting 66
- Using Esi-Link 67
- Examples 68
- Dialing an Esi-Link location 69
- Transferring calls 70
- Voice mail 71
- Other Esi-Link features 73
- Conferencing 75
- Using Esi-Link User’s Guide 76
- ACD agent operation 77
- Wrap mode 78
- LED indicator 78
- Display indications 79
- ACD administrator key 79
- Analog stations 81
- Call hold 83
- Call pick-up 84
- Message waiting indication 85
- Retrieving messages 85
- Press VOICE MAIL 86
- (see page J.5) 86
- Analog station programming 87
- 5 Password 87
- Phone delivery 88
- Pager notification 88
- 1 Delivery options 89
- 2 Phone delivery 89
- 3 Pager notification 89
- 4 Urgent message activation 89
- www.esi-estech.com 92
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