ESI IVX X-Class User's Guide Page 3
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Contents
Introduction...............................................................................................................................................................A.1
48-Key Feature Phone ................................................................................................................................................................................A.2
24-Key Feature Phone ................................................................................................................................................................................A.4
12-Key Feature Phone ................................................................................................................................................................................A.5
Connecting your ESI phone ........................................................................................................................................................................A.6
Help mode (Verbal User Guide)..............................................................................................................................B.1
User programming: An introduction......................................................................................................................C.1
User programming menu ............................................................................................................................................................................C.1
Voice mail operation ................................................................................................................................................D.1
VOICE MAIL key..........................................................................................................................................................................................D.1
Personal greetings .......................................................................................................................................................................................D.1
Leaving messages . . ..................................................................................................................................................................................D.2
AutoPage......................................................................................................................................................................................................D.3
Moving and deleting a message.................................................................................................................................................................D.3
Off-premises “reach me”..............................................................................................................................................................................D.3
Message retrieval.........................................................................................................................................................................................D.4
Live recording ...............................................................................................................................................................................................D.7
Off-premises message delivery ..................................................................................................................................................................D.8
Message Recycle Bin (un-delete)...............................................................................................................................................................D.9
Status indicator lamp....................................................................................................................................................................................D.9
Optional voice mail feature: Guest mailboxes ........................................................................................................................................ D.10
Optional voice mail feature: Group/broadcast mailboxes ...................................................................................................................... D.12
Optional voice mail feature: Cascade paging mailboxes....................................................................................................................... D.13
Optional voice mail feature: Q & A mailboxes ........................................................................................................................................ D.14
ESI Feature Phone operation..................................................................................................................................E.1
Display...........................................................................................................................................................................................................E.1
Caller ID ........................................................................................................................................................................................................E.1
Keys...............................................................................................................................................................................................................E.2
Dial tone ........................................................................................................................................................................................................E.4
Basic phone use...........................................................................................................................................................................................E.4
Direct station selection.................................................................................................................................................................................E.5
Transferring an outside call . . . ...................................................................................................................................................................E.5
Conference calling .......................................................................................................................................................................................E.7
Call forwarding..............................................................................................................................................................................................E.8
Call waiting..................................................................................................................................................................................................E.10
Hold/exclusive hold operation ...................................................................................................................................................................E.11
Paging.........................................................................................................................................................................................................E.13
Call pickup...................................................................................................................................................................................................E.13
Optional features ........................................................................................................................................................................................E.14
Special keys.............................................................................................................................................................. F.1
Esi-Dex..........................................................................................................................................................................................................F.1
Override ring.................................................................................................................................................................................................F.9
Message monitor mode (live call screening) ...........................................................................................................................................F.10
Personal greeting reminder.......................................................................................................................................................................F.10
Headset operation......................................................................................................................................................................................F.10
Outside dial tone preference .....................................................................................................................................................................F.10
Line keys.....................................................................................................................................................................................................F.11
Optional features ........................................................................................................................................................................................F.11
Remote IP Feature Phone....................................................................................................................................... G.1
1. Channel availability display .................................................................................................................................................................... G.1
2. Channel queue display........................................................................................................................................................................... G.1
3. Paging limitation...................................................................................................................................................................................... G.1
4. No 911/emergency calls......................................................................................................................................................................... G.1
Troubleshooting........................................................................................................................................................................................... G.2
Using Esi-Link...........................................................................................................................................................H.1
Overview.......................................................................................................................................................................................................H.1
Location Keys...............................................................................................................................................................................................H.1
Programmable feature keys and Esi-Link: an introduction.......................................................................................................................H.2
Dialing an Esi-Link location..........................................................................................................................................................................H.3
Using feature keys with Esi-Link.................................................................................................................................................................H.4
Other Esi-Link features................................................................................................................................................................................H.7
Dialing into an ESI IP Gateway...................................................................................................................................................................H.9
- ESI Feature Phone 1
- User’s Guide 1
- Contents 3
- 48-Key Feature Phone 6
- 24-Key Feature Phone 8
- 12-Key Feature Phone 9
- Connecting your ESI phone 10
- Tutorial 11
- Help during a call 11
- Exiting Help mode 11
- User programming menu 13
- 1 Select personal greeting 14
- 2 Programmable feature keys 14
- 3 Station options 16
- 4 Station audibles 16
- 5 Password 17
- 7 Personal Call Routing 18
- Voice mail operation 19
- Leaving messages . . 20
- AutoPage 21
- Off-premises “reach me” 21
- Message retrieval 22
- New message skip 23
- Virtual Mailbox Key 24
- Live recording 25
- Introduction 26
- Message delivery 26
- Status indicator lamp 27
- Optional voice mail feature: 28
- Guest mailboxes 28
- Password 29
- Urgent messages 29
- 1 Select question 33
- 2 Password 33
- ESI Feature Phone operation 35
- . Available line 35
- Programmable feature keys 36
- Fixed-feature keys 36
- Keys’ LEDs (lamps) 36
- Volume/scroll keys 37
- MUTE/DND key 37
- Soft feature keys 37
- Dial tone 38
- Basic phone use 38
- Direct station selection 39
- . . . to a voice mailbox 40
- . . . to the main greeting 40
- Conference calling 41
- Call forwarding 42
- Call forwarding/off-premises 43
- Call waiting 44
- Exclusive hold 46
- Call pickup 47
- Optional features 48
- Special keys 49
- Auto-dialing using Esi-Dex 50
- User’s Guide Special keys 51
- Using Esi-Dex: An example 56
- Override ring 57
- Personal greeting reminder 58
- Headset operation 58
- Outside dial tone preference 58
- Line keys 59
- Missed-Call Key (Code 574) 61
- QuickPage (Code 577) 62
- Mute/DND key (Code 578) 62
- Voice mail (Code 579) 63
- Override ring (Code 580) 63
- Special keys User’s Guide 64
- Remote IP Feature Phone 65
- Troubleshooting 66
- Using Esi-Link 67
- Examples 68
- Dialing an Esi-Link location 69
- Transferring calls 70
- Voice mail 71
- Other Esi-Link features 73
- Conferencing 75
- Using Esi-Link User’s Guide 76
- ACD agent operation 77
- Wrap mode 78
- LED indicator 78
- Display indications 79
- ACD administrator key 79
- Analog stations 81
- Call hold 83
- Call pick-up 84
- Message waiting indication 85
- Retrieving messages 85
- Press VOICE MAIL 86
- (see page J.5) 86
- Analog station programming 87
- 5 Password 87
- Phone delivery 88
- Pager notification 88
- 1 Delivery options 89
- 2 Phone delivery 89
- 3 Pager notification 89
- 4 Urgent message activation 89
- www.esi-estech.com 92
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