ESI IVX X-Class User's Guide download pdf (Page 33)

User’s Guide Voice mail operation

D.15

1 Select question

Select the desired question number, 1–10. the ESI phone system will play the question and give you the

option to perform one of the following:

1 Record question

Begin recording at the tone; press 1 to stop. The new question automatically replaces the old

one with that question number.

Note: The mailbox will not be enabled if no questions exist.

2 Delete question

When prompted, press 2 again to confirm deletion. If you delete a question in the middle of a

list without replacing it, the playback numbers of the other messages will not change (this is

important only for your knowledge in programming, since the system itself won’t introduce each

question to the caller as “Question 3,” “Question 6,” etc.).

Example: If you deleted question number 3 out of 5 questions, the system would play only questions

1, 2, 4, and 5 to a caller. When you retrieve the playback, two beep tones will separate

answers 2 and 4.

3 Hear current question

2 Password

The password may consist of two to eight digits followed by # (0 cannot be the first digit). If you prefer

not to have to enter a password, enter 0 as the entire password.

9 Message Recycle Bin (un-delete)

The ESI phone system stores your most recently deleted 10 messages in a Message Recycle Bin to

let you recover, or "un-delete,” messages that may have been deleted in error. Press PROGRAM 9 to

advance through deleted messages. Press 8 to restore a message to your mailbox as an old message.

Retrieving messages from an ESI Feature Phone

Press VOICE MAIL,



, and the mailbox number.

Virtual Mailbox Key

See “Virtual Mailbox Key,” page D.6.

Retrieving messages when off-premises

1. Call the main number.

2. If the auto attendant main greeting answers, press



and the Q & A mailbox number.

If a live operator answers, have the operator transfer you (by pressing VOICE MAIL and



followed by entry of the mailbox number).

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ESI IVX X-Class User's Guide Page 33