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IVX 20 Digital Feature Phone operation
A.17
Voice mail operation
IVX provides accurate and timely messages. Others will become more comfortable leaving you
voice messages if you promptly retrieve and respond to your messages.
VOICEMAIL key
The VOICEMAIL key is used for direct access to all voice mail features, such as picking up messages
or transferring directly to mailboxes. When you have messages waiting, it will blink red. When you
are retrieving messages, it will glow green.
Personal greetings
Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx. Dial
0 to reach the operator or begin recording at the tone.” You can record up to three different
personal greetings in your own voice indicating your availability to return calls.
Examples
Greeting 1: "Hi, this is Bob. I’m away from my desk or on the phone right now; so please either
dial zero to reach our operator, or leave me your name, number and message at the
tone and I’ll get back to you as soon as I can."
Greeting 2: "Hi, this is Bob. I’m outside of the office. You may dial 122 for my assistant. If you
prefer, you may leave me a voice message at the tone — I’ll be checking in regularly."
Greeting 3: Hi, this is Bob. It’s after normal business hours here, so please leave a message at
the tone and I'll respond on the next business day.
Depending on auto attendant usage and your personal preferences, you may wish to include one or
more of these options in your personal greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or “beep”)
8 To the main greeting (if your system is using the IVX
auto attendant)
XXX An extension number of another user
You can change any personal greeting as often as necessary, by just recording over a previously
recorded personal greeting.
Warning: Do not delete all of your personal greetings; make sure at least one always remains.
Deleting all the greetings not only doesn’t revert to the initial default greeting, it also
will turn off your mailbox.
- User’s Guide 1
- About ESI 2
- Table of contents 3
- Liquid crystal display (LCD) 5
- Caller ID 5
- Programmable feature keys 5
- Dial tone 7
- SPEAKER key 7
- Group listening 7
- Volume/scroll keys 7
- Mute and DND 8
- Basic phone use 8
- Outside calls 8
- Internal calls 8
- Direct station select 9
- To another station 10
- To a voice mailbox 10
- To the main greeting 10
- Conference calling 11
- Call forwarding 11
- Call waiting 12
- Call waiting display 12
- Background announce 12
- Park/hold operation 13
- The difference between 13
- Park/hold recall 14
- Paging 14
- Overhead paging 14
- Paging through phones 14
- Call pickup 15
- FLASH key 15
- REDIAL key 15
- RELEASE key 15
- Esi-Dex 16
- Auto-dialing using Esi-Dex 16
- Using Esi-Dex: An example 17
- Personal greeting reminder 18
- Headset operation 19
- Outside dial tone preference 19
- Line keys 19
- Private line 19
- Voice mail operation 21
- Personal Greeting keys 22
- Leaving messages 22
- 10/12 11:09 AM 23
- NEW 3 OLD 1 23
- XYZ COMPANY 2:13 24
- NEW 12:33 10/12 24
- Feature Phone 26
- Pager notification 27
- User programming 28
- XXX = extension number 31
- Analog stations 35
- Call pick-up 36
- Call park 36
- Personal greetings 37
- Message waiting indication 38
- Retrieving messages 38
- Virtual Mailbox Key 39
- Analog stations IVX 20 40
- IVX 20 Analog stations 41
- Guest mailboxes 43
- IVX 20 Guest mailboxes 45
- Guest mailboxes IVX 20 48
- Broadcast mailbox 49
- Broadcast mailbox IVX 20 50
- Live outside calls 51
- Operator station 51
- 64-Key Expansion Console 53
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