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IVX 20 Digital Feature Phone operation
A.11
Call pickup
From your station, you can answer a call ringing at another station or department by pressing PICK
UP, then the appropriate ringing station key (if the destination is programmed into one of your
keys; see “Programmable feature keys,” page A.26).
During night mode (see page A.16), if a night bell is in use instead of the night auto attendant,
press PICK UP 0 to access the ringing outside call.
FLASH key
The FLASH key serves several purposes:
• Getting a fresh dial tone without replacing the handset — When connected to an outside line,
press FLASH to automatically disconnect and receive fresh outside dial tone. (See also
“RELEASE key,” below.)
• Sending a flash hook signal — If operating behind Centrex
3
or a
PBX, press FLASH to transmit a
flash hook signal automatically to either the phone company’s central office or the host PBX.
Either may use this signal to provide you with additional features.
• Toggling between calls — If you hear a call waiting tone while on a call, press FLASH to toggle
between the two calls.
REDIAL key
The REDIAL key allows you to automatically call a stored name and number as shown below:
To . . . Press REDIAL . . .
Redial the last
number called
• When your station is idle
. . . or . . .
• After first lifting the handset
or pressing SPEAKER
Automatically return
a message
During message playback with Caller ID
RELEASE key
The RELEASE key serves several purposes:
• If pressed when connected to a call through the handset, it disconnects the call and gives you
internal dial tone.
• If pressed when you’re connected to a call via the speakerphone, it disconnects the call.
• If pressed during call waiting, it drops the current call and automatically connects to the waiting
call.
3
A special service your phone company may offer. See your Administrator for further details.
- User’s Guide 1
- About ESI 2
- Table of contents 3
- Liquid crystal display (LCD) 5
- Caller ID 5
- Programmable feature keys 5
- Dial tone 7
- SPEAKER key 7
- Group listening 7
- Volume/scroll keys 7
- Mute and DND 8
- Basic phone use 8
- Outside calls 8
- Internal calls 8
- Direct station select 9
- To another station 10
- To a voice mailbox 10
- To the main greeting 10
- Conference calling 11
- Call forwarding 11
- Call waiting 12
- Call waiting display 12
- Background announce 12
- Park/hold operation 13
- The difference between 13
- Park/hold recall 14
- Paging 14
- Overhead paging 14
- Paging through phones 14
- Call pickup 15
- FLASH key 15
- REDIAL key 15
- RELEASE key 15
- Esi-Dex 16
- Auto-dialing using Esi-Dex 16
- Using Esi-Dex: An example 17
- Personal greeting reminder 18
- Headset operation 19
- Outside dial tone preference 19
- Line keys 19
- Private line 19
- Voice mail operation 21
- Personal Greeting keys 22
- Leaving messages 22
- 10/12 11:09 AM 23
- NEW 3 OLD 1 23
- XYZ COMPANY 2:13 24
- NEW 12:33 10/12 24
- Feature Phone 26
- Pager notification 27
- User programming 28
- XXX = extension number 31
- Analog stations 35
- Call pick-up 36
- Call park 36
- Personal greetings 37
- Message waiting indication 38
- Retrieving messages 38
- Virtual Mailbox Key 39
- Analog stations IVX 20 40
- IVX 20 Analog stations 41
- Guest mailboxes 43
- IVX 20 Guest mailboxes 45
- Guest mailboxes IVX 20 48
- Broadcast mailbox 49
- Broadcast mailbox IVX 20 50
- Live outside calls 51
- Operator station 51
- 64-Key Expansion Console 53
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