ESI ORIGINAL IVX User's Guide download pdf (Page 12)

Digital Feature Phone operation IVX 20

A.8

Call waiting

If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while

you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will

indicate that a second call is waiting. You can ignore the call waiting and it will be transferred to

your mailbox.

To toggle between the two calls, press FLASH.

To drop either call, press RELEASE while connected to the call to be dropped: this disconnects the

call and automatically re-connects you to the other call.

Call waiting display

Be sure to check the display when you’re using call waiting. The top line shows the name or number

of your original call (depending on how the call was created) and the call duration. The bottom line

shows the name or number of the call waiting along with the duration of that call. The arrow on the

display will move between the top and bottom line, indicating to which call you are connected. In

the example shown below, you’re connected to XYZ Company.

XYZ COMPAN 4:12

SMITH, JOE 0:31

Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If

Caller ID is used, in some instances the local telephone service provider will only show a

general caller status such as Unavailable, Private, or No Data Sent.

Station-to-station call waiting

You can call, or transfer a call to, another station that is in use (as indicated by the fact that its

station key, if one exists for it on your Digital Feature Phone, is glowing red). This generates a call

waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of

that station’s display, as explained in “Call waiting display” (above). If the person ignores the call

waiting, your call or the transferred call will be forwarded to the person’s mailbox (or other

destination set by the installer).

Background announce

During call waiting, you can also make a brief, private background announcement to the station's

earpiece (if the station user has enabled background announce; see “Station options,” page A.28).

A background announce key must have been programmed at your station by programming code

569 at a Programmable Feature Key (see “Programmable feature keys,” page A.26).

During call waiting as described above, press and hold the programmed announce key to

speak; the key will be green if background announce is permitted or red if it isn’t permitted. The

called station will hear your voice over the outside party’s voice. The outside caller, however,

cannot hear you.

Release the key when finished speaking.

Note: The background-announce feature works only between Digital Feature Phones, only if the

called party has allowed background announce, and if the called party is using their

handset. The background announce key will be green (only if these conditions are met)

indicating that a background announce can be made.

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ESI ORIGINAL IVX User's Guide Page 12