ESI IVX X-Class User's Guide download pdf (Page 33)

IVX X-Class Administrator’s Manual Function 6: Recording

E.1

Function 6: Recording

Function 61: Re-record system and auto attendant branch prompts

The IVX X-Class system plays the system prompts to an outside caller at different points in the call

routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may

re-record them, if preferred — e.g., in a different voice or with different instructions.

The auto attendant branch prompts (such as the main greeting or sub-menus) are also recorded here

— enter the branch ID number as the prompt number.

For both system prompts and branch prompts, the maximum record length is five minutes per prompt.

Recording a prompt

1. Practice the prompt by recording and re-recording (start and stop by pressing 1).

2. When satisfied with its quality, press # to confirm.

Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.

System prompts

• Busy Prompt: 530 — Plays to the outside caller if an extension is busy.

Default: "That extension is busy.”

• No Answer Prompt: 531 — Plays to the caller if an extension does not answer.

Default: "That extension does not answer.”

• Hold Prompt: 532 — Plays to the caller who makes a menu selection or enters an extension number.

Default: "One moment, please.”

• Q/Z Prompt: 534 — Plays to a caller who has selected an alphabetic directory; instructs the caller to

press 1 for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the

end of the first directory prompt (but only if a name in the directory starts with a Q or Z).

Default: "For the letters Q or Z, use key number 1.”

• No Names Matched Prompt: 535 — Played to the caller if, in a directory branch, the first letter

he/she selected does not have any names associated with it, or if he/she has listened to all of the

names played and has not made a selection. After playing the prompt, the IVX X-Class system for-

wards the call to the extension, branch or mailbox as programmed in call forward no response.

Default: "No names matched; one moment please.”

• End of Message Prompt: 537 — Plays after a caller leaving a message presses 1 to stop recording;

the prompt then tells the caller his/her options.

Default: “To continue this recording, press 1; to return to the main menu, press 8; or, if finished,

press



and hang up.”

• ACD Queue Announcements: 538, 548, 558, 568, 578, 588 — The first prompt played to a caller

when all extensions are busy in an ACD department.

Default: “All agents are currently assisting other customers. Please hold; your call will be answered

in the order received.”

• ACD Second Announcements: 539, 549, 559, 569, 579, 589 — Periodically played to callers on

hold in an ACD department when all extensions are busy. (Consult your ESI Reseller for information

about assigning the ACD Second Announcement.)

Default: “All agents are still busy assisting other customers. Please hold; your call will be answered

in the order received.”

(Continued)

1 2 ... 28 29 30 31 32 33 34 35 36 37 38 ... 45 46

Comments to this Manuals

No comments

ESI IVX X-Class User's Guide Page 33

Comments to this Manuals