ESI IVX X-Class User's Guide

Administrator’s Manual 0450-0507 Rev. F

Administrator programming: An introduction IVX X-Class Administrator’s Manual A.6 Selectable numbering plan The selectable numbering plan offers up

IVX X-Class Administrator’s Manual Administrator programming: An introduction A.7Remote setting of day, night, holiday and auto modes Normally, the

Administrator programming: An introduction IVX X-Class Administrator’s Manual A.8 (This page included for pagination purposes only.)

IVX X-Class Administrator’s Manual Function 1: System parameters B.1Function 1: System parameters Function 13: Administrator password These functio

Function 1: System parameters IVX X-Class Administrator’s Manual B.2 Function 142: Automatic time setting 1: Synchronize with Caller ID1 This functi

IVX X-Class Administrator’s Manual Function 1: System parameters B.3Function 17: System speed-dial Up to 100 system speed dial names and associated

Function 1: System parameters IVX X-Class Administrator’s Manual B.4 (This page included for pagination purposes only.)

IVX X-Class Administrator’s Manual Function 3: Extension programming C.1Function 3: Extension programming Important: Where any gray shading ( ) appe

Function 3: Extension programming IVX X-Class Administrator’s Manual C.2 10. AutoPage — Lets the user turn AutoPage (defined below) on or off at hi

IVX X-Class Administrator’s Manual Function 3: Extension programming C.3 13. Trunk-to-trunk transfer — When enabled, this lets the station user init

About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI des

Function 3: Extension programming IVX X-Class Administrator’s Manual C.4 Function 322: Advanced extension feature authorization This function allows

IVX X-Class Administrator’s Manual Function 3: Extension programming C.5Function 33: Department programming Function 332: VIP ACD parameters This f

Function 3: Extension programming IVX X-Class Administrator’s Manual C.6 Function 37: RFID programming This function relates to ESI Presence Managem

IVX X-Class Administrator’s Manual Function 3: Extension programming C.7 4. Enter the allow time — the time when an electronic key user can begin c

Function 3: Extension programming IVX X-Class Administrator’s Manual C.8 Function 372: RFID tag number programming As described earlier in this docu

IVX X-Class Administrator’s Manual Function 3: Extension programming C.9Function 373: View RFID tag number This is used to display tag numbers that

Function 3: Extension programming IVX X-Class Administrator’s Manual C.10 Function 375: RFID Reader parameters This function is used to adjust the d

IVX X-Class Administrator’s Manual Function 5: Voice mail programming D.1Function 5: Voice mail programming To simplify initial installation, all pr

Function 5: Voice mail programming IVX X-Class Administrator’s Manual D.2 Each programming step is defined as follows: 1. Mailbox number — Enter a

IVX X-Class Administrator’s Manual Function 5: Voice mail programming D.3Function 55: Message notification On a mailbox-by-mailbox basis for user or

Table of contents Administrator programming: An introduction...

Function 5: Voice mail programming IVX X-Class Administrator’s Manual D.4 Function 552: Delivery/paging parameters The sequence of programming is as

IVX X-Class Administrator’s Manual Function 5: Voice mail programming D.5 8. Third number — The number to be dialed (without the CO line Group). 9

Function 5: Voice mail programming IVX X-Class Administrator’s Manual D.6 Each programming step is defined as follows: 1. Mailbox number — Enter a

IVX X-Class Administrator’s Manual Function 6: Recording E.1Function 6: Recording Function 61: Re-record system and auto attendant branch prompts The

Function 6: Recording IVX X-Class Administrator’s Manual E.2 • Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manual

IVX X-Class Administrator’s Manual Function 6: Recording E.3Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an extern

Function 6: Recording IVX X-Class Administrator’s Manual E.4 Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted

IVX X-Class Administrator’s Manual Function 7: Reports F.1Function 7: Reports Important: You may wish to read “SMDR” (pp. G.1–G.3) before using t

Function 7: Reports IVX X-Class Administrator’s Manual F.2 Sample Function 73 report Function 73 report description The ACD department detail repo

IVX X-Class Administrator’s Manual Function 7: Reports F.3Incoming ACD call statistics The incoming ACD call statistics section shows ACD calls off

(This page included for pagination purposes only.)

Function 7: Reports IVX X-Class Administrator’s Manual F.4 Notes: 1. A CO call transferred to an ACD department or ACD extension will be counted

IVX X-Class Administrator’s Manual Feature description: SMDR G.1 Feature description: SMDR SMDR (station message detail reporting) call records are

Feature description: SMDR IVX X-Class Administrator’s Manual G.2 CSV SMDR format The comma-separated value (CSV) format is readable from within Micr

IVX X-Class Administrator’s Manual Feature description: SMDR G.3 Reporting conventions and rules • Inbound and outbound call records are generated

Feature description: SMDR IVX X-Class Administrator’s Manual G.4 SMDR format when using account codes The account code will be output in the SMDR re

Index Access schedules, C.6 ACD ACD department detail report, F.1 Alphanumeric characters, entering, A.5 Auto attendant block, C.1 Call waiting, C.1

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IVX X-Class Administrator’s Manual Administrator programming: An introduction A.1Administrator programming: An introduction You can program ESI’s I

Administrator programming: An introduction IVX X-Class Administrator’s Manual A.2 • Dedicated overhead paging interface — Allows for external pagin

IVX X-Class Administrator’s Manual Administrator programming: An introduction A.3ACD features • Routes calls within designated departments for quic

Administrator programming: An introduction IVX X-Class Administrator’s Manual A.4 System programming overview Once you’ve accessed programming mode

IVX X-Class Administrator’s Manual Administrator programming: An introduction A.5Programming keys During programming, the first line of the display