ESI IVX X-Class User's Guide download pdf (Page 20)

Function 3: Extension programming IVX X-Class Administrator’s Manual

C.4

Function 322: Advanced extension feature authorization

This function allows authorization of some other ESI features, particularly those involving licensing.

Below is an example of a completed programming worksheet.

Ext.

Name

VIP

Type

Auto-record

Record threshold

VIP ACD Supervisor dept(s).

XXX Default N

100 Jane Y Attendant N

101 Roger Y Pro Y 30

102 Sally Y VIP

103 John Y Agent Y

104 Dave Y Supervisor Y 290, 291

110* Bill N

The programming sequence is:

1. Ext. — Enter the extension number to program.

2. Name — Enter the name of the extension.

Note: For more information on the VIP family of software applications mentioned in steps 3–6, refer to the

VIP Setup and User’s Guide (ESI # 0450-0513) and the VIP ACD Supervisor Setup and User’s Guide

(ESI # 0450-0986).

3. VIP — Scroll to enable (YES) or disable (NO) the extension to use VIP or a VIP Professional-

compatible application.

Note: If you select NO in this step, the remaining steps are non-applicable and won’t appear.

4. Type — Scroll to select which type of VIP application the extension can use.

Choices: VIP (regular VIP), PRO (VIP Professional), ATTEND (VIP PC Attendant Console), SPVR

(VIP ACD Supervisor), and AGNT (VIP ACD Agent).

Note: If you select VIP in this step, the remaining steps are non-applicable won’t appear.

5. Auto-record — Scroll to enable (YES) or disable (NO) the extension for auto-record.

This feature requires appropriate licensing

and is available only for users of VIP Professional-

compatible applications.

Note: If you select NO in this step, the remaining steps are non-applicable won’t appear.

6. Record threshold — Enter the number of auto-recordings that an authorized extension can make

before all recording functionality is disabled. For information on auto-recording, consult the VIP

Setup and User’s Guide (ESI # 0450-0513).

Range: 5–40. Default: 30.

7. VIP ACD Supervisor departments (this step appears only if you selected SPVR in step 3) —

Enter the ACD department numbers for which this extension is a supervisor.

Maximum: 4.

* An example of an analog phone.

VIP Professional, VIP PC Attendant Console, VIP ACD Supervisor, or VIP ACD Agent.

IVX X-Class supports up to eight auto-record licenses.

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