ESI IVX X-Class User's Guide download pdf (Page 7)

IVX X-Class Administrator’s Manual Administrator programming: An introduction

A.3

ACD features

• Routes calls within designated departments for quickest possible call answering.

• Uses Digital Feature Phone display to provide up-to-the-second information on queues and

wait times.

• Delay announcement.

• Priority queueing.

• Overflow routing.

• Optional VIP ACD Supervisor and VIP ACD Agent enhance ACD usage; VIP ACD Supervisor

offers highly useful reports and also gives ability to customize reports.

Feature Phone overlays

Each ESI Feature Phone comes with one overlay for the programmable feature keys. To order addi-

tional overlays, visit the DESI

™

Web site at www.desi.com. You can also download the free Windows

based software, DESI Lite, which allows you to print on the overlays. For assistance with DESI prod-

ucts, please consult the DESI Web site.

Tip: Remember that ESI’s Esi-Admin software, available from your ESI Reseller, also lets you print on the

overlays as well as perform other programming tasks.

Programming basics

As mentioned earlier, you may program from any ESI 48-Key Digital Feature Phone or 24-Key Digital

Feature Phone in the system. Here’s how:

1. Press PROGRAM. The normal station programming menu prompt will begin to play. Press HOLD

to stop the prompt.

2. Enter the Administrator password

, followed by #. You are now in programming mode (during this

time, the extension will be automatically placed in DND).

3. Follow the system programming menu to program as you wish; and, when finished, hang up.

Note: The system will automatically exit programming mode after 10 minutes of inactivity.

Example: If your Administrator password is 864, enter programming mode by pressing

PROGRAM HOLD 8 6 4 #

(To exit programming mode, hang up.)

Report customization requires either Crystal Reports Standard Edition or Crystal Reports Professional Edition (not available from ESI).

Default is 4 5 6.

1 2 3 4 5 6 7 8 9 10 11 12 ... 45 46

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ESI IVX X-Class User's Guide Page 7