ESI IVX E-Class User's Guide download pdf (Page 34)

Maintenance/SMDR IP E-Class Administrator’s Manual

G.2

The fields are:

• Call type (“T”) — Outbound (“O”), inbound (“I”) or transferred (“T”).

• Start date (“MMDDYYYY”) — Six characters, zero-filled.

• Start time (“HHMMSS”) — Six characters, zero-filled; 24-hour clock.

• Duration (“HHMMSS”) — Six characters, zero-filled.

• Extension number (“NNN”) — Three characters, space-filled, right-justified.

• Digits dialed/Caller ID (“XXXXXXXX . . . XXX”) — Up to 28 characters, null-filled.

• Caller ID name (“CCCCCCCCC . . . CCC”) — Up to 24 characters, null-filled.

• Esi-Link home location number (“EEE”)

— Three characters.

• Esi-Link remote location number (“RRR”)

— Three characters, null-filled.

• Line number (“LL”) — Two characters, null-filled, right-justified.

Each field is delimited with double quote marks and separated with a single comma. Null fields are still

included as place holders (see Example B, p. G.1). Each record is terminated with a line feed and

carriage return character.

Reporting conventions and rules

• Inbound and outbound call records are generated only for calls between a station and a CO line.

• The duration of each call record represents the period of time that that station controlled its portion of

a call. A record is generated each time a station does any of the following:

– Disconnects.

– Places a call on hold.

– Transfers a call.

A single CO call could be included in multiple records if it is transferred from station to station.

• Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are

included in the station's record.

• Periods when calls are on hold, in the auto attendant, leaving/retrieving voice mail or in an ACD

queue are not included in call records.

• A new record begins when a station answers a call or a hold recall.

• Records will be generated independently for all stations in a conference. If more than one CO line is

involved in a conference, each call record generated by that conference will be associated with only

the last line disconnected.

• Dialed digits don’t include the line group or location number.

• Outbound calls begin a call record 10 seconds after the call has cleared toll restriction.

Serial port interface

SMDR records can be collected by a call accounting system or PC connected to the ESI system’s

Maintenance/SMDR serial port. Contact your ESI Reseller for additional information about call account-

ing systems.

Used only when Esi-Link is enabled and programmed.

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ESI IVX E-Class User's Guide Page 34