ESI IVX 20 User Manual

ESI (Estech Systems, Inc.) • 2601 Summit Ave., Plano, TX 75074 • 972 422-9700 • fax: 972 422-9705 0450-0154 e-mail: [email protected] • Web: www

IVX 20 Plus: additional features 10 Function 63: Message-on-hold (MOH) programming What’s new: The ability to record a custom MOH. MOH can be: • A

IVX 20 Plus: additional features 2 Function 163: System-wide hold Used in conjunction with station CO line key appearances. This function — when enab

IVX 20 Plus: additional features 3 3. Extension name This is used for the LCD display, reports, and as a programming aid. The name’s length can be no

IVX 20 Plus: additional features 4 Menu branch (ID1 and ID2) A menu branch includes a prompt that instructs the caller to make a selection from the c

IVX 20 Plus: additional features 5 Directory branch (ID18 and ID28) A directory branch allows the caller to be connected to an employee by selecting

IVX 20 Plus: additional features 6 In the example above, the branch IDs and branch titles shown are for programming purposes only. The caller needs

IVX 20 Plus: additional features 7 Info mailboxes Info mailboxes can be used to give callers information on a variety of different subjects by “publi

IVX 20 Plus: additional features 8 To program this, enter: 1. The mailbox number — Range: 520–529. 2. First pager number — The number to be dialed (w

IVX 20 Plus: additional features 9 • Q/Z Prompt: 534 — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1 fo