ESI IVX E-Class User's Guide download pdf (Page 19)

IP E-Class Administrator’s Manual Function 5: Voice mail programming

D.1

Function 5: Voice mail programming

To simplify initial installation, all programmed extensions will automatically have the generic personal

greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with

a personalized greeting. Each guest/info, group, cascade paging or Q & A mailbox must have a greeting

recorded for the IP E-Class system to consider the mailbox active.

Important: A mailbox will not receive broadcast messages until a greeting has been recorded for it. Addition-

ally: if the default greeting is deleted, the mailbox will be considered inactive.

Function 53: Guest/info mailboxes

Mailboxes numbered 300–489 can be programmed as either a guest or info mailbox. Enter the mailbox

number and select Guest or Info by pressing a scroll (W or V) key.

Guest mailboxes

Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing,

who do not have an extension assigned to them. A guest mailbox requires no programming other than

the assigning of a name.

Note: A guest mailbox can be handled like a regular extension (i.e., listed in the directory, assigned a station

key, etc.), and is password-protected by default.

If a programmable feature key is programmed as a virtual mailbox key with a guest mailbox number, the

key’s LED will blink, to indicate that new messages exist.

To retrieve messages from a station, press

VOICEMAIL ½ and then either press the DSS key or enter the mailbox number.

To record a greeting, press PROGRAM ½ and the mailbox number; then press # to confirm, and follow

the prompts. The default password is the mailbox number.

To retrieve messages from the outside, press ½ and the mailbox number during the Main Greeting.

Default: 300–489 as Guest.

Info mailboxes

Info mailboxes can be used to give callers information on a variety of different subjects by “publishing”

these mailbox numbers. Info Mailboxes are identical to Guest Mailboxes except that the caller will not

be given a record tone after the personal greeting (the information to be played). Instead, the caller will

be forwarded as programmed in this function (default is the caller will be disconnected after the informa-

tion is played). The maximum length of the record time is 14 minutes. Guest/info mailboxes are created or

deleted here, but are turned “on” only when a personal greeting (the information to be played) has been

recorded. Deleting the personal greetings will turn “off” the mailbox.

To record a greeting, press PROGRAM ½ and the mailbox number; then press # to confirm, and follow

the prompts. The default password is the mailbox number.

Below is an example of a completed Programming Worksheet, showing the sequence of programming:

1. 2. 3. 4. 5.

MB Name Type CF day CF night

400 Dana Guest

402 Literature Info MB 302 MB 302

Otherwise, the key is a DSS key that allows for single-key transfer of a call with no message indication.

1 2 ... 14 15 16 17 18 19 20 21 22 23 24 ... 35 36

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ESI IVX E-Class User's Guide Page 19