IVX 20 Plus: additional features
9
•
Q/Z Prompt: 534
— Plays to a caller who has selected an alphabetic directory; instructs the caller to
press 1 for the letters
Q
or
Z
since these two letters do not appear on the phone keypad; plays at the
end of the first directory prompt (but only if a name in the directory starts with a
Q
or
Z)
.
Default:
"For the letters
Q
or
Z
, use key number
1
.”
• No Names Matched Prompt: 535 — Played to the caller if, in a directory branch, the first letter
he/she selected does not have any names associated with it, or if he/she has listened to all of the
names played and has not made a selection. After playing the prompt, IVX 20 forwards the call to the
extension, branch or mailbox as programmed in call forward no response.
Default:
"No names matched; one moment please.”
• End of Message Prompt: 537 — Plays after a caller leaving a message presses 1 to stop recording;
the prompt then tells the caller his/her options.
Default:
“To continue this recording, press
1
; to return to the main menu, press
8
; or, if finished,
press
*
and hang up.”
• Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed in
holiday mode.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your
party’s extension, at any time, or please call back during regular business hours.”
Note: While in holiday mode, IVX 20 follows night mode programming for call routing. The day/night
mode setting and holiday greeting can be activated remotely.
Function 62: Record directory names
What’s new: A directory branch (ID18 or the new ID28) can be either an Alpha or an All directory;
thus, in Function 62, you can set a name key for the caller to enter.
Enter the extension number and record the name (and, if this is a by-alpha branch, enter the name key.)
Important: Make photocopies of the blank worksheet for preparing directories and making future
changes. As names change, you can enter this function and change any field via the
Installer password or Administrator password.
1. 2. 3.
Ext. Recorded name Key
102
George Straite 4
113
Janet Smith 5
Each programming step is defined as follows:
1.
Extension number
— Enter the extension number for the directory name.
2.
Record name
— Press 1 to begin recording and press 1 again when finished.
3.
Name key
— (Necessary if the directory type is by-alpha). Enter the numeric equivalent to the letters
appearing on a phone keypad (for Q or Z, use
1
).
Note: To re-record the prompt that says, “Enter the first letter of the person’s last name,” you must
enter Function 61 and then enter the ID number of the directory branch.
(55 pages)
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