ESI IVX 20 User Manual download pdf (Page 6)

IVX 20 Plus: additional features

In the example above, the branch IDs and branch titles shown are for programming purposes only. The

caller needs only to press

1, 2, etc., to move through the choices.

Function 53: Guest/info mailboxes

What’s new: Mailboxes 300–309 can be either guest or info mailboxes.

Mailboxes numbered 300–309 can be programmed as either a guest or info mailbox. Enter the mailbox

number and select Guest or Info by pressing a scroll (▼ or ▲) key.

Guest mailboxes

Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing,

who do not have an extension assigned to them. A guest mailbox requires no programming other than

the assigning of a name.

Note: A Guest Mailbox can be handled like a regular extension (i.e. listed in the Directory, assigned a

Station Key, etc.).

If a programmable feature key is programmed as a virtual mailbox key with a guest mailbox number, the

key’s LED will blink, to indicate that new messages exist.

To retrieve messages from a station, press

VOICEMAIL, * and then either the DSS key or dialing the mailbox number.

To record a guest mailbox’s greeting, press PROG/HELP, * and then the mailbox number, and follow the

prompts. The default password is the mailbox number.

To retrieve messages from the outside, press * and the mailbox number during the Main Greeting.

Default: 300–309 as Guest.

Otherwise, the key is a DSS key that allows for single-key transfer of a call with no message indication.

ID1

Main Greeting

ID11

Sales

GoTo

Dial

290

ID12

Admin

GoTo

Dial

104

ID13

Tech Sppt.

GoTo

Dial

292

ID14

Repeat

GoTo

Branch

ID1

ID15

Gen. Deliv.

GoTo

MB 300

ID16

Prod Info

GoTo

MB 301

ID17

Tech on Call

GoTo

Outdial

ID18

Directory

Function 61, ID1, Daytime: “Thank you for calling. If you know your party’s extension,

enter it now. For Sales, press 1. For Administration, press 2. For Technical Support, press

3. For a company directory, press 8. To repeat this message, press 4. Or, to reach the

Operator, press 0.”

Function 61, ID1, Nighttime: “You have reached our offices after normal business hours.

To leave a general message, press 5. To receive product information, press 6. To contact a

technician on call, press 7. For a company directory, press 8. To repeat this message,

press 4. Or, if you know your party’s extension, enter it now.”

Function 61 (Prompt 540, Holiday Main Greeting Prompt): “Our office is closed in

observance of the holiday. To leave a general message, press 5. Or, if you know your

party’s extension, enter it now.”

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ESI IVX 20 User Manual Page 6

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