ESI IVX 128 Installation Manual download pdf (Page 12)

IVX 128 Plus: additional features

11. External forwarding — Allows the station user to enable the off-premises-“reach-me” feature (the

user can give, to callers who are forwarded to his/her voice mailbox, the option of trying to reach

him/her at another number). This requires a trunk-to-trunk transfer and will use two CO lines for the

length of the conversation. The user must set his/her mailbox to answer with personal greeting 2

and inform the caller to press 4 for this option.

Default: Disabled.

Note: After the system dials the last digit of the external forwarding number, it will begin to play a

prompt saying, “You are receiving a forwarded call. Press any key to accept.” This prompt will

play continuously for 30 seconds. When DTMF is detected at the remote end, both trunks are

connected. If no DTMF is detected, the caller is forwarded to the user’s voice mail. While the

two trunks are connected, the system constantly monitors the lines for open loops. If it

detects an open loop on either line, it terminates both CO connections. Additionally, the

system periodically will monitor for voice on the connected COs. If it detects no voice traffic,

it terminates both CO connections. Finally, if both COs are connected for a programmable

period (default is 60 minutes), the system will terminate the connection, regardless of the

presence or absence of activity.

12. Forwarding to toll numbers — This feature is used in conjunction with external forwarding (see

previous item). When enabled, this feature lets the user program a long-distance number for

external forwarding.

Default: Disabled.

Function 41: Auto attendant branch programming

What’s new: Now, when creating an outdial branch, you can choose trunk-to-trunk for the outdial

method; therefore, Centrex is no longer required for outdialing.

GoTo Branch

GoTo Outdial

When you select a GoTo Outdial branch to program, the system will prompt you to select the outdial

method — either trunk-to-trunk or Centrex. If you select Centrex, you’ll program the system as always

(i.e., nothing is different from the Installation Manual.) However, if you select trunk-to-trunk:

The system will access another CO line to call the outdial number.

Note: Two CO lines will be utilized, one for the inbound call and one to call the outdial number.

After the outdial number (including the access code and any special characters

) is entered, the

system will prompt you to indicate whether DTMF detection at the remote end is required before

completing the connection.

If DTMF detection is not required, the system will complete the trunk-to-trunk connection after

dialing the final digit of the outdial number (blind transfer); ignore steps 3–4.

However, if DTMF detection is required, continue with these steps.

The system will begin to play the following prompt after the final digit of the outdial number:

“You are receiving a forwarded call. Press any key to accept.” This prompt will play continuously for

30 seconds.

Special characters — such as

P for pause or F for flash — can also be entered in the dial string.

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ESI IVX 128 Installation Manual Page 12

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