ESI 24-Key Digital Feature Phone User's Guide download pdf (Page 5)

ESI Communications Servers Administrator’s Manual Administrator progrmming: An introduction

A.3

Auto attendant features

• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly answering

environment, including a company directory.

• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.

ACD features

• Routes calls within designated departments for quickest possible call answering.

• Uses three-line Digital Feature Phone display to provide up-to-the-second information on queues,

wait times, delay announcement, priority queueing, and overflow routing.

• Optional VIP ACD Supervisor and VIP ACD Agent enhance ACD usage; VIP ACD Supervisor offers highly

useful reports and also gives ability to customize reports.

Feature Phone overlays

Each Feature Phone comes with one overlay for the programmable feature keys. To order additional overlays,

visit the DESI

™

Web site, www.desi.com. While there, you may also want to download the free Windows-based

software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products, contact DESI

(the DESI Web site contains contact information).

Tip: Remember that ESI System Administrator (Windows-based software available from your ESI Reseller) also

lets you print on the overlays as well as perform many other programming tasks.

Programming basics

As mentioned earlier, you may program from any ESI 24-Key or 48-Key Digital Feature Phone

in the system:

1. Press PROGRAM at any digital station. The normal station programming menu prompts will begin to play.

2. Press HOLD. The “enter password” prompt will play.

3. Enter the Administrator password.

Then, to confirm the password, either press # or wait two seconds.

You are now in programming mode. The extension will be automatically placed in DND, and its display

will show:

ADMINISTRATOR

CMD:

4. The system will play the system programming menu. Follow it to program as you wish.

5. When finished, hang up.

Warning: Always FINISH programming in ANY function BEFORE exiting programming mode (as needed, press # to

accept current entries for function parameters you’re not changing).

Note: The system will automatically exit programming mode after 10 minutes of inactivity.

Example: If your Administrator password is 465, enter programming mode by pressing PROGRAM HOLD 4 6 5 #.

(To exit programming mode, hang up.)

Report customization requires either Crystal Reports Standard Edition or Crystal Reports Professional Edition (not available from ESI).

Although a 12-Key Feature Phone allows you to enter Administrator programming, we don’t recommend that you use a 12-Key Feature Phone for

programming because of its one-line display and small number of programmable feature keys.

The default is 4 5 6.

1 2 3 4 5 6 7 8 9 10 ... 45 46

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ESI 24-Key Digital Feature Phone User's Guide Page 5

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