ESI 24-Key Digital Feature Phone User's Guide download pdf (Page 44)

ESI Communications Servers Administrator’s Manual Feature description: SMDR

H.4

Reporting conventions and rules (standard and CSV formats)

• Inbound and outbound call records are generated only for calls between a station and a CO line.

ESI systems provide SMDR records only for calls answered by, or originated from, a system extension.

Unless otherwise noted, ESI systems don’t provide SMDR records for the following types of calls:

– Incoming calls . . .

• To the auto attendant that don’t leave the auto attendant.

• Directly to a mailbox.

• Call-forwarded off-premises (using Intelligent Call Forwarding or ESI Presence Management).

– Outgoing calls . . .

• Call-forwarded off-premises (using Intelligent Call Forwarding or ESI Presence Management).

• Sent to the auto attendant and forwarded out using go-to outdial branches.

• Generated using message delivery notification.

• The duration of each call record represents the period of time that that station controlled its portion of a call. A

record is generated each time a station does any of the following:

– Disconnects.

– Places a call on hold.

– Transfers a call.

• A single CO call could be included in multiple records if it is transferred from station to station.

• Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are included in

the station's record.

• Periods when calls are on hold, in the auto attendant, leaving/retrieving voice mail or in an ACD queue are

not included in call records.

• A new record begins when a station answers an incoming call, a transferred call, or a hold recall.

• Records will be generated independently for all stations in a conference. If more than one CO line is

involved in a conference, each call record generated by that conference will be associated with only the

last line disconnected.

• Dialed digits don’t include the line group or location number.

• Outbound calls begin a call record 10 seconds after the call has cleared toll restriction.

PC interface

Use an RS-232C cable to connect a PC’s serial port to the system’s Maintenance/SMDR port.

Note: SMDR data will be stored temporarily if a laptop is connected for programming (five to 15 minutes after

you exit programming mode, the buffered SMDR data will resume output to the serial port).

Extended format only.

If necessary, consult the ESI Communications Servers Hardware Installation Manual (ESI #0450-1049).

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ESI 24-Key Digital Feature Phone User's Guide Page 44