ESI 24-Key Digital Feature Phone Specifications download pdf (Page 8)

ESI Communications Servers Product Overview

Users of VIP Professional, VIP PC Attendant Console,

VIP ACD Supervisor, VIP ACD Agent, and VIP Softphone

receive additional benefits:

• An enhanced graphical user interface (GUI) to

further increase user efficiency.

• Text-messaging to provide a quick method of

communication between users of these applications.

• An auto-record feature, so select users (up to 16)

never again miss recording important calls. The

quantity of auto-recording installations varies by ESI

Communications Server model:

ESI-1000 ESI-600 ESI-200 ESI-100

Installations 32 16 8 4

VIP PC Attendant Console provides superior call

handling abilities for busy attendants:

• Incoming Calls and Holding Calls displays that show

calls in the attendant queue, calls that were re-routed

to the operator, and system-wide recalling held calls.

• A 400-button

Virtual Button Window for single-

click access to stations, departments, speed-dial

numbers, and mailboxes, as well as many of the

system features which can be assigned to

programmable feature keys.

VIP ACD Supervisor’s benefits include:

• A real-time status display of departmental

performance, including service level.

• A view of agent status — logged in, logged out,

wrap, DND, off-hook, and off-premises.

• Access to six departmental reports.

VIP ACD Agent gives each ACD agent:

• A view of agent status — DND, off-hook,

and off-premises.

• Log-on, log-off, and wrap control for up to two

departments, directly from the PC.

The VIP Softphone user

benefits from:

• Combined operation of VIP Professional-level

features and an IP Phone resident within the PC.

• Local or remote operation.

Unlike many unified messaging offerings, VIP does not

require installation of a Microsoft Exchange

server.

This puts a powerful call and message management

tool within financial reach for even smaller businesses.

For more details, consult the following documents:

200-button on the ESI-200, ESI-100, ESI-50, and ESI-50L.

Off-premises indication requires optional ESI Presence Management (see

the ESI Presence Management Product Overview, ESI #0450-0794).

Requires the third-party Crystal Reports application.

VIP Softphone requires use of a USB headset.

• VIP Product Overview (ESI # 0450-0608; contains

details concerning basic VIP, VIP Professional, and

VIP Softphone)

• VIP PC Attendant Console Product Overview

(ESI # 0450-0914)

• VIP ACD Supervisor/ACD Agent Product Overview

(ESI # 0450-0988)

IP telecommunications

capabilities

Note: Information concerning IP-related capabilities isn’t

applicable for the ESI-50L. To support IP

telecommunications, the ESI-50 must be

upgraded to an ESI-50.

The ESI Communications Server architecture provides

a robust infrastructure for both LAN

-based IP

telephony and remote IP applications.

Standards-based design

ESI Communications Servers’ IP capabilities are supported

by compliance with major industry standards. ESI

employs all applicable standards to ensure that,

regardless of location, ESI Communications Server IP

users experience the best audio quality.

• User Datagram Protocol (UDP).

• Layer 3 QoS support via DiffServ (Differentiated Services).

• Voice compression methods of G.711 (for locally

installed IP stations), G.726 (for remotely installed IP

stations and VIP Softphone), and G.729 (for

Esi-Link connectivity).

Note: The ESI-50 uses only the G.726 speech

compression algorithm and, therefore, can be

in an Esi-Link network with only other ESI

Communications Servers set to G.726. ESI’s

IVX

X-Class and IVX E-Class systems, as

well as the original ESI-600 (prior to system

software version 16.2.0) use only the G.729

speech compression algorithm; thus, an

ESI-50 cannot be in an Esi-Link network with

these systems.

• 802.3 100Base-TX Ethernet interfaces.

• Layer 2 Quality of Service (QoS) support through

compliance with 802.1p for voice packet

prioritization and 802.1q for VLAN (Layer 2) support.

• 802.3af Power over Ethernet.

• Dynamic Host Configuration Protocol (DHCP) for IP

address conservation within a customer’s LAN.

• Session Initiated Protocol (SIP) to support local

SIP-compliant third-party IP telephones.

Local area network.

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ESI 24-Key Digital Feature Phone Specifications Page 8

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