ESI IVX X-Class User's Guide

Administrator’s Manual 0450-0507 Rev. A

Administrator programming: An introduction IVX X-Class Administrator’s Manual A.6(This page included for pagination purposes only.)

IVX X-Class Administrator’s Manual Function 1: System parameters B.1Function 1: System parameters Function 13: Administrator password These functi

Function 1: System parameters IVX X-Class Administrator’s Manual B.2Function 142: Automatic time setting 1. Synchronize with CID This function, when

IVX X-Class Administrator’s Manual Function 1: System parameters B.3Function 17: System speed-dial Up to 100 system speed dial names and associated

Function 1: System parameters IVX X-Class Administrator’s Manual B.4 (This page included for pagination purposes only.)

IVX X-Class Administrator’s Manual Function 3: Extension programming C.1Function 3: Extension programming Important: Where any gray shading ( ) app

Function 3: Extension programming IVX X-Class Administrator’s Manual C.2 10. AutoPage — Lets the user turn AutoPage (defined below) on or off at his

IVX X-Class Administrator’s Manual Function 3: Extension programming C.3 13. Trunk-to-trunk transfer — When enabled, this lets the station user init

Function 3: Extension programming IVX X-Class Administrator’s Manual C.4 (This page included for pagination purposes only.)

IVX X-Class Administrator’s Manual Function 5: Voice mail programming D.1Function 5: Voice mail programming To simplify initial installation, all p

About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI des

Function 5: Voice mail programming IVX X-Class Administrator’s Manual D.2Each programming step is defined as follows: 1. Mailbox number — Enter a m

IVX X-Class Administrator’s Manual Function 5: Voice mail programming D.3Function 55: Message notification On a mailbox-by-mailbox basis for user or

Function 5: Voice mail programming IVX X-Class Administrator’s Manual D.4Function 552: Delivery/paging parameters The sequence of programming is as

IVX X-Class Administrator’s Manual Function 5: Voice mail programming D.5Cascade paging parameters The cascade paging mailboxes will use the same CO

Function 5: Voice mail programming IVX X-Class Administrator’s Manual D.6 (This page included for pagination purposes only.)

IVX X-Class Administrator’s Manual Function 6: Recording E.1Function 6: Recording Function 61: Re-record system and auto attendant branch prompts T

Function 6: Recording IVX X-Class Administrator’s Manual E.2• Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually

IVX X-Class Administrator’s Manual Function 6: Recording E.3Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an exter

Function 6: Recording IVX X-Class Administrator’s Manual E.4Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted

IVX X-Class Administrator’s Manual Function 7: Reports F.1Function 7: Reports Important: You may wish to read “SMDR” (pp. G.1–G.2) before using

Table of contents Administrator programming: An introduction ...

Function 7: Reports IVX X-Class Administrator’s Manual F.2Sample Function 73 report (See next page for explanation.)

IVX X-Class Administrator’s Manual Function 7: Reports F.3Function 73 report description The ACD department detail report is divided into four major

Function 7: Reports IVX X-Class Administrator’s Manual F.4Notes: 1. A CO call transferred to an ACD department or ACD extension will be counted a

IVX X-Class Administrator’s Manual SMDR G.1 SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone sys-

SMDR IVX X-Class Administrator’s Manual G.2 The fields are: • Call type (“T”) — Outbound (“O”), inbound (“I”) or transferred (“T”). • Start date (“M

Index ACD ACD department detail report, F.1–F.4 Alphanumeric characters, entering, A.4 Auto attendant block, C.1 Call waiting, C.1 Caller ID, A.1 Da

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IVX X-Class Administrator’s Manual Administrator programming: An introduction A.1Administrator programming: An introduction You can program ESI’s I

Administrator programming: An introduction IVX X-Class Administrator’s Manual A.2• 911 alert — Provides immediate line access if any station dials 9

IVX X-Class Administrator’s Manual Administrator programming: An introduction A.3Programming basics As mentioned earlier, you may program from any E

Administrator programming: An introduction IVX X-Class Administrator’s Manual A.4Programming keys During programming, the first line of the display

IVX X-Class Administrator’s Manual Administrator programming: An introduction A.5System fixed numbering plan Numbers Function 0 Operator 1–84 CO l