ESI -1000 User's Guide download pdf (Page 40)

ESI Feature Phone operation User’s Guide

E.6

. . . to a voice mailbox

Transferring a caller to a mailbox to leave a message

1. Press VOICE MAIL and the appropriate station key — or, if your phone has no station key

programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the

extension number.

2. You and the caller will be connected to that user’s personal greeting. You may choose either to

hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that you

have placed the caller into the correct mailbox).

Note: Regardless of when you hang up, the caller will hear the entire personal greeting. To insure the privacy

of the message, you will automatically be disconnected at the record tone.

Transferring a user to his/her own mailbox for message pickup

You can transfer a user who’s calling from the outside directly to his/her mailbox for message pick-up by

pressing VOICE MAIL  and the appropriate station key, or dialing the mailbox number and hanging up.

. . . to the main greeting

To transfer an outside caller to the main greeting, press VOICE MAIL and hang up.

Conference calling

To create a conference call:

1. Establish the first call.

2. Press CONF to place the call on hold.

3. Place a second call as you normally would.

4. Once connected to the second call, press CONF again to connect all of you together.

Notes: Repeat these steps to add a fourth member to the conference.

A total of 24 members can be in conferences within the system at any one time; however, no more

than four members can be in a single conference.

If the newest added-on members does not answer, press his/her station key again or press FLASH to

return to the original conferees. If you place any incoming caller on hold or exclusive hold (see

“Hold/exclusive hold operation,” page E.8), you can add that caller, as well, to the conference by

pressing CONF, retrieving the call from hold (or exclusive hold) and pressing CONF again.

Any member of the conference can drop out by simply hanging up. However, when the station that

created the conference hangs up, all members in the conference are disconnected. Individual stations

or lines connected to the conference can be dropped from the conference by pressing their station or

line key (lit green).

Note: Your installer or System Administrator may have enabled trunk-to-trunk conferencing (unsupervised

conferencing) for your station. If so, the steps to initiating such a conference are the same as for

performing any other conference (see above); the difference is that you may hang up, thus exiting the

conference, but the remaining members won’t be disconnected. (If this feature isn’t enabled, your

hanging up disconnects all members.)

Important:

USE OF FEATURES

SUCH AS TRUNK

TRUNK TRANSFER

THAT REQUIRE TRUNK

TRUNK CONNECTIONS

WILL INCREASE THE RISK OF TOLL FRAUD

IN NO EVENT SHALL ESTECH SYSTEMS

INC

BE LIABLE FOR ANY

DIRECT

INDIRECT

INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING

BUT NOT LIMITED

FRAUDULENT TOLL CHARGES

LOSS OF BUSINESS PROFITS

BUSINESS INTERRUPTIONS

OR ANY OTHER

COSTS OR DAMAGES RELATED THERETO

ARISING FROM THE USE OF THESE FEATURES

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ESI -1000 User's Guide Page 40

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