ESI -1000 User's Guide

ESI Feature Phone User’s Guide 0450-0366 Rev. A Visit www.esiusers.com for up-to-date help.

Introduction User’s Guide A.6 Connecting your ESI phone Depending on which ESI phone you have, use the appropriate diagram (below) to connect it. Ea

User’s Guide Help mode (Verbal User Guide) B.1 Help mode (Verbal User Guide) Your ESI phone system’s Help mode (also called the Verbal User Guide)

Help mode (Verbal User Guide) User’s Guide B.2 (This page included for pagination purposes only.)

User’s Guide User programming: An introduction C.1 User programming: An introduction Voice prompts will play menu and sub-menu options to access th

User programming: An introduction User’s Guide C.2 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the cur

User’s Guide User programming: An introduction C.3 How the programmable feature keys can be set • Line keys — If a line number (1 through 66) is pr

User programming: An introduction User’s Guide C.4 3 Station options (Not available on 12-Key Feature Phone.) The station options sub-menu (PROGR

User’s Guide User programming: An introduction C.5 5 Password (Not available on 12-Key Feature Phone.) 1 Enter new password Your password may co

User programming: An introduction User’s Guide C.6 3 Pager notification 1 Enter pager number Enter the pager number (24 digits, maximum) followed

User’s Guide Voice mail operation D.1 Voice mail operation Your phone system provides accurate and timely messages. Others will become more comfort

About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, near the internationally known “Te

Voice mail operation User’s Guide D.2 Personal greeting keys You can program a programmable feature key as a personal greeting key for any one of th

User’s Guide Voice mail operation D.3 AutoPage This feature lets you have outside callers internally page you after they’ve been forwarded to your v

Voice mail operation User’s Guide D.4 Message retrieval Message(s) waiting display If you have at least one new message, the VOICE MAIL LED will bli

User’s Guide Voice mail operation D.5 New message skip When listening to new messages, press 9 twice (within two seconds) to save a message as new.

Voice mail operation User’s Guide D.6 Virtual Mailbox Key (Not available on 12-Key Feature Phone.) If you frequently pick up your messages from an

User’s Guide Voice mail operation D.7 Live recording (Not available on 12-Key Feature Phone.) To begin recording both sides of the conversation du

Voice mail operation User’s Guide D.8 Off-premises message delivery Introduction The ESI phone system can be programmed to deliver messages to an of

User’s Guide Voice mail operation D.9 . . . To an external pager You can program pager notification to operate either as the sole notification metho

Voice mail operation User’s Guide D.10 Optional voice mail feature: Guest mailboxes Important: This is a special, optional feature not explained in

User’s Guide Voice mail operation D.11 Select the desired greeting number — 1, 2, or 3. The current greeting will be played followed by prompts to r

Table of contents User’s Guide introduction ...

Voice mail operation User’s Guide D.12 Optional voice mail feature: Group/broadcast mailboxes Important: This is a special, optional feature not ex

User’s Guide Voice mail operation D.13 Virtual Mailbox Key To help monitor that all messages have been picked up, you can program a programmable fea

Voice mail operation User’s Guide D.14 Optional voice mail feature: Q & A mailboxes Important: This is a special, optional feature not explaine

User’s Guide Voice mail operation D.15 1 Select question Select the desired question number, 1–10. the ESI phone system will play the question and

Voice mail operation User’s Guide D.16 (This page included for pagination purposes only.)

User’s Guide ESI Feature Phone operation E.1 ESI Feature Phone operation Display When your phone (or station) is not in use, the display will show

ESI Feature Phone operation User’s Guide E.2 Keys Programmable feature keys The phone’s programmable feature keys — nine on the 12-Key Feature Phone

User’s Guide ESI Feature Phone operation E.3 Volume/scroll keys The two smaller keys just above the dialpad labeled V and W serve two purposes: • A

ESI Feature Phone operation User’s Guide E.4 Internal calls To answer (single-ring cadence): In hands-free mode, answer directly through the speake

User’s Guide ESI Feature Phone operation E.5 Transferring an outside call . . . . . . to another station Blind transfer 1. While connected to an o

ACD agent operation ...

ESI Feature Phone operation User’s Guide E.6 . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. Press VOICE MAIL

User’s Guide ESI Feature Phone operation E.7 Call forwarding Your station has been pre-programmed by the installer to “call-forward” your phone when

ESI Feature Phone operation User’s Guide E.8 Station-to-station call waiting You can call, or transfer a call to, another station that is in use (a

User’s Guide ESI Feature Phone operation E.9 To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hol

ESI Feature Phone operation User’s Guide E.10 Paging Your ESI phone system can be programmed to allow paging through an overhead paging system and/

User’s Guide ESI Feature Phone operation E.11 Optional features Live outside calls If your station has been designated to receive live outside calls

ESI Feature Phone operation User’s Guide E.12 (This page included for pagination purposes only.)

User’s Guide Special keys F.1 Special keys FLASH The flash key serves several purposes: • Getting a fresh dial tone without replacing the handset

Special keys User’s Guide F.2 Esi-Dex prompts displayed on a 48-Key Feature Phone Prompt What it means [Arrows] Move in the direction of the arro

User’s Guide Special keys F.3 . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX.

User’s Guide Introduction A.1 User’s Guide introduction Accessing the rich ESI feature set is simple and easy through the straightforward design of

Special keys User’s Guide F.4 Adding names to your Personal Dex You can add names to your Personal Dex by using either the Caller ID method or the m

User’s Guide Special keys F.5 Manual method (on the 48-Key Feature Phone) 1. While your station is idle (or just after receiving dial tone), press

Special keys User’s Guide F.6 8. Enter the number — including, if necessary, the line access code 9 (or 8 or 71–76). To insert a two-second pause,

User’s Guide Special keys F.7 . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX.

Special keys User’s Guide F.8 Using Esi-Dex: An example Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and

User’s Guide Special keys F.9 3. Press 9 (W X Y). The display will show the first stored name that starts with W, X or Y. 4. Continue to pres

Special keys User’s Guide F.10 Message monitor mode (live call screening) (Not available on 12-Key Feature Phone.) Message monitor mode, also know

User’s Guide Special keys F.11 Line keys If some of your programmable feature keys have been programmed as line keys (or you can program line keys u

Special keys User’s Guide F.12 Manual day/night mode (Code 560) The system’s main greeting can be manually changed using a programmable feature key.

User’s Guide Special keys F.13 Missed-Call Key (Code 574) Note: This works only if you are receiving Caller ID service from your provider. Consult y

Introduction User’s Guide A.2 48-Key Feature Phone The 48-Key Feature Phone has a variety of programmable and built-in features. It comes in four ve

Special keys User’s Guide F.14 QuickPage (Code 577) Normally used by an operator, this key lets you quickly put on hold, and page, a station user. W

User’s Guide Remote IP Feature Phone G.1 Remote IP Feature Phone Your Remote IP Feature Phone will operate like a regular ESI Feature Phone, with t

Remote IP Feature Phone User’s Guide G.2 Troubleshooting Important: The audio quality of the Remote IP Feature Phone is dependent on the quality of

User’s Guide Using Esi-Link H.1 Using Esi-Link Important: You are being assigned a special feature not covered in the regular station user guide o

Using Esi-Link User’s Guide H.2 Programmable feature keys and Esi-Link: an introduction With Esi-Link, you assign dialing information to your ESI Fe

User’s Guide Using Esi-Link H.3 Dialing an Esi-Link location To dial a station through Esi-Link, press the appropriate Location Key followed by the

Using Esi-Link User’s Guide H.4 Transferring calls Outside callers can be transferred to remote location extensions, departments, and mailboxes. Not

User’s Guide Using Esi-Link H.5 Paging The ESI phone system can be programmed to allow paging through an overhead paging system and/or paging throug

Using Esi-Link User’s Guide H.6 Dialing directly or transferring to a remote location mailbox 1. Press VOICE MAIL. 2. Press TRANSFER, and then i

User’s Guide Using Esi-Link H.7 Other Esi-Link features Using Location Dex to access a remote location’s Station Dex . . . on a 24-Key Feature Phone

User’s Guide Introduction A.3 Optional 60-Key Expansion Console for use with the 48-Key Feature Phone The 60-Key Expansion Console adds 60 more prog

Using Esi-Link User’s Guide H.8 Call forwarding Here’s how to program call forwarding to a remote location extension, mailbox, or department. On the

User’s Guide Using Esi-Link H.9 Remote outside-line-group access To help reduce your long-distance costs, your administrator may have allowed remote

Using Esi-Link User’s Guide H.10 (This page included for pagination purposes only.)

User’s Guide ACD agent operation I.1 ACD agent operation (Not available on 12-Key Feature Phone.) Important: You are being assigned a special fe

ACD agent operation User’s Guide I.2 Wrap mode If you have paperwork or other wrap-up activities following a call, you'll appreciate the system

User’s Guide ACD agent operation I.3 While logged on: no DND, monitor mode or call forward While you are logged on as an agent, the system will deny

ACD agent operation User’s Guide I.4 (This page included for pagination purposes only.)

User’s Guide Analog stations J.1 Analog stations If your station has been installed as an analog station, it will be able to use only a standard-ty

Analog stations User’s Guide J.2 Conference calling To create a conference call: 1. Establish the first call. 2. FLASH twice, rapidly, to place

User’s Guide Analog stations J.3 Retrieving a call from on hold From internal dial tone, dial   and the line number where the call is on hold. Di

Introduction User’s Guide A.4 24-Key Feature Phone The 24-Key Feature Phone has features similar to those of the 48-Key Feature Phone. However, the

Analog stations User’s Guide J.4 Following is a list of options that you may wish to include in your personal greetings: Option Instruction 0 To re

User’s Guide Analog stations J.5 Functions available during analog station voice mail message retrieval Note: Functions tinted gray, below, either

Analog stations User’s Guide J.6 Analog station programming After logging into your mailbox (pressing  followed by the mailbox number), dial 5 to

User’s Guide Analog stations J.7 Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone a

Analog stations User’s Guide J.8 6 Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 3 Call

User’s Guide Analog stations J.9 Urgent messages You can have all new messages delivered as explained in the previous discussion or only those marke

Analog stations User’s Guide J.10 (This page included for pagination purposes only.)

Index V/W keys. See Volume/scroll keys ACD Administrator display, I.3 Agent log-on/off key, I.1 Display indications, I.2 LED indicator, I.2 Wrap mo

User’s Guide Introduction A.5 12-Key Feature Phone The 12-Key Feature Phone includes the basic, most commonly used phone features. This simplified m