ESI 24-Key Digital Feature Phone User's Guide download pdf (Page 27)

IVX E-Class Administrator’s Manual Function 6: Recording

E.3

Function 63: Message-on-hold (MOH) programming

MOH can be:

• A live feed from an external music source connected to the MOH connector located on the side of

the cabinet.

• One of three default, generic MOHs pre-recorded by the factory.

• One of up to five custom MOHs loaded into the system by using a cassette recorder connected to the

MOH connector.

Note: If ACD is used, we recommend that you use Prompt 590, Prompt 591 or a custom prompt without peri-

odic “voice-overs,” since the ACD Hold Prompt also will be played while a caller is on hold.

Function 631: MOH source

This selects the source that will be played to callers on hold.

Code Source

590

Live external source*

591

Pre-recorded music

592

Pre-recorded with “please continue to hold”

593

Pre-recorded with “dial 0 or extension from hold”

594–598

Customer-recorded message on hold

* Dialing off-hold doesn’t work.

Default: 592 (generic message-on-hold).

Function 632: MOH recording

1. Connect the message/music source to the MOH port on the side of the cabinet.

Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output

mono, if possible, or use a stereo-to-mono conversion cable (or adapter).

2. Enter the prompt number to be recorded.

3. Press 1 to begin recording. To aid you in queuing, the source will be played through the

phone’s speaker.

Note: The recorded material should have neither a “beginning” nor an “end” — so that playback can

loop continuously.

4. Press 1 when finished. The recording will play back so you can review it.

5. Press # to accept the recording.

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ESI 24-Key Digital Feature Phone User's Guide Page 27