ESI 24-Key Digital Feature Phone User's Guide download pdf (Page 25)

IVX E-Class Administrator’s Manual Function 6: Recording

E.1

Function 6:

Recording

Function 61: Re-record system and auto attendant branch prompts

The IVX E-Class system plays the system prompts to an outside caller at different points in the call

routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may

re-record them, if preferred — e.g., in a different voice or with different instructions.

The auto attendant branch prompts (such as the main greeting or sub-menus) are also recorded here

— enter the branch ID number as the prompt number.

Recording a prompt

1. Practice the prompt by recording and re-recording (start and stop by pressing 1).

2. When satisfied with its quality, press # to confirm.

Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.

System prompts

• Busy Prompt: 530 — Plays to the outside caller if an extension is busy.

Default: "That extension is busy.”

• No Answer Prompt: 531 — Plays to the caller if an extension does not answer.

Default: "That extension does not answer.”

• Hold Prompt: 532 — Plays to the caller who makes a menu selection or enters an extension number.

Default: "One moment, please.”

• Q/Z Prompt: 534 — Plays to a caller who has selected an alphabetic directory; instructs the caller to

press 1 for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the

end of the first directory prompt (but only if a name in the directory starts with a Q or Z).

Default: "For the letters Q or Z, use key number 1.”

• No Names Matched Prompt: 535 — Played to the caller if, in a directory branch, the first letter he/she

selected does not have any names associated with it, or if he/she has listened to all of the names played

and has not made a selection. After playing the prompt, the IVX E-Class system forwards the call to the

extension, branch or mailbox as programmed in call forward no response.

Default: "No names matched; one moment please.”

• End of Message Prompt: 537 — Plays after a caller leaving a message presses 1 to stop recording;

the prompt then tells the caller his/her options.

Default: “To continue this recording, press 1; to return to the main menu, press 8; or, if finished,

press ½ and hang up.”

• ACD Queue Prompt: 538 — The first prompt played to a caller when all extensions are busy in an

ACD department.

Default: “All agents are currently assisting other customers. Please hold; your call will be answered

in the order received.”

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ESI 24-Key Digital Feature Phone User's Guide Page 25