ESI 24-Key Digital Feature Phone User Manual download pdf (Page 2)

Unless indicated by the symbol, items and capacities shown are common to all ESI Communications Servers.

Growthcapabilities

624 call-processing ports •

32 voice mail channels; 1,200 hours of message storage •

Support for dozens of ESI phones in varying combinations, •

digital and IP, depending on installation (all-IP: 408 stations;

all-digital: 336 stations)

Up to eight tenants •

Up to 100 networked Esi-Link-enabled systems•

Up to 188 fully functional analog ports •

Up to 80 60-Key Expansion Consoles •

Three-digit and four-digit ﬂexible numbering plans •

System maintenance via built-in LAN/WAN connection•

Standards-baseddesign

SIP; G.711, G.726, and G.729•

compression; 802.11 100-Base-TX

Ethernet; 802.3af Power Over Ethernet; UDP; DHCP

QoS: 802.1p prioritization; 802.1q VLAN; DiffServ•

Callhandling

Enhanced Caller ID•

allows one-touch automatic message

return with ESI Feature Phones (supports basic Caller ID

features on non-ESI analog phones)

Account codes for greater accountability•

Intelligent Call Forwarding•

™

sends original caller’s Caller ID

information to off-premises number (requires PRI line)

Caller ID key shows Caller ID•

for last 25 callers, for one-touch

call return

Live call recording of any conversation or personal “voice memo”; •

allows moving and copying recordings to others’ mailboxes

(auto-recording

available with optional VIP family of applications)

Live call screening allows listening to an incoming message, •

as on a home answering machine; pick up call at any time or

let it go to voice mail

Highest-grade voice quality (64 kilobit/second sampling) for •

voice mail and other voice storage

Call waiting with Caller ID•

Virtual Answer Key•

™

for recording custom greetings to handle

select callers when they’re in call waiting

Up to 64 conference callers (maximum of 16 persons •

per conference)

Background announce•

Trunk-to-trunk transfer•

Music/message-on-hold (MOH) port and 12 MOH tracks, •

three pre-recorded and nine customizable

Dedicated overhead paging interface•

QuickPage•

™

for paging notiﬁcation of held calls

ESI’sVerbalUserGuide

™

HELP• key on ESI desktop phone provides assistance

Thousands of prompts for users, administrators, and installers•

Built-invoicemail

32 voice mail channels; 1,200 hours of message storage •

Blue • VOICE MAIL key on ESI desktop Feature Phone

Off-premises message delivery (cell phone or pager)•

Urgent message notiﬁcation•

Multiple mailbox types, including group, broadcast, •

informational, cascade notiﬁcation, guest, and Q & A

Can restore each mailbox’s 10 most recently deleted messages•

Quick Groups•

™

for one-step moving of a voice message to

other user mailboxes

Quick Move•

™

for saving a message to other user mailboxes

during call recording

Virtual Mailbox Key•

™

for monitoring of additional mailboxes

Off-premises “reach-me” can let someone forwarded to a •

voice mailbox still reach the called party at a designated number

AutoPage•

™

for alerting users over Feature Phone speakers

(or, if connected, overhead paging system)

Automatedattendant

Six levels, 100 branches; includes off-premises transfer•

Automated trunk-to-trunk transfer•

Automaticcalldistribution(ACD)

Routes calls within designated departments based on •

agent availability

Reporting•

ACD queue prioritization and overﬂow routing•

Shared-ofcetenanting

Up to eight tenants •

Assignment of CO lines•

Each station and ACD department can be assigned to one tenant•

Auto attendant can have different greetings, day/night settings, •

and routing to speciﬁc locations, just as if each tenant had its

own system

Separate operator positions for each tenant, or •

centralized answering

ESI Feature Phones

Different models for varying needs•

48-Key Feature Phone –

in multiple versions: Digital and IP

(local/remote with 802.3af Power Over Ethernet)

24-Key Digital Feature Phone –

12-Key Digital Feature Phone –

Cordless Handsets in Digital, (local) IP, and Remote IP versions –

Dedicated feature keys •

Headset operation•

48-Key Feature Phones and Cordless Handsets each include –

headset jack

Features speciﬁc to desktop Feature Phones:•

Four-position tilt; wall-mountable –

Rugged design resists abuse, spills –

Large display and built-in speakerphone –

Up to 30 programmable feature keys –

Volume/scroll keys –

Esi-Dex –

™

speed-dialing

Three separate numbers lists: Personal Dex, Station Dex, and •

System Dex (uses Caller ID

information or direct keypad entries)

Location Dex shows Esi-Link and remote station locations •

(if applicable)

Feature Dex for use with programmable feature keys•

OptionalESIBluetoothVoiceIntegration

ESI Cellular Management lets you use an ESI phone to •

manage calls to and from a Bluetooth-enabled cell phone

ESI Bluetooth Headset Interface “pairs” your Bluetooth •

headset to your ESI phone, allowing you to answer, originate,

and terminate calls seamlessly, using the headset

OptionalESIPresenceManagement

Works with ESI phone system to help you manage comings •

and goings into your facility and maintain security

Shows who is and isn’t on the premises, avoiding wasted pages•

Used with optional • ESI TimeLine

™

software, can help

eliminate payroll errors and the need for physical time cards

OptionalVIPapplicationsforWindows

VIP• (Visually Integrated Phone) and VIP Professional

On-screen interface for call-handling with all ESI features –

associated with normal Feature Phone use, as well as

programming Feature Phone

Manages voice mail, e-mail, and fax messages from within –

Microsoft Outlook

Allows archiving voice mail messages to .WAV ﬁles –

TAPI support (Basic Telephony Service) for use with –

Outlook and other TAPI-compliant software, such as ACT!

and GoldMine

, to provide outbound dialing, “screen pops,”

and more

VIP Professional – adds more detailed interface,

auto-recording

, one-touch callback, text-messaging,

station status, and more

VIP PC Attendant Console•

All features of – VIP Professional

On-screen management of phone system activity –

Shows up to 400 stations, –

voice mailboxes, and departments

at a time, using same color-coding scheme as physical

Expansion Console

Displays “OUT” status for off-premises users when used –

with optional ESI Presence Management

Lets multi-tasking attendant keep eyes on work, yet still –

handle calls

VIP ACD Supervisor•

All features of – VIP Professional

On-screen, real-time department performance –

On-screen agent status –

Built-in management reports –

Ability to create custom reports –

VIP ACD Agent•

All features of – VIP Professional

On-screen agent status –

VIP Softphone•

Features of – VIP Professional

On-screen access to ESI Feature Phone –

Audio via PC –

Virtual Button Window provides single-click, color-coded –

access to 30 extensions, mailboxes, departments, and

speed-dial numbers

OptionalIP-relatedfeatures

Esi-Link connects up to 100 compatible ESI systems over WAN •

or the Internet, so they work as one large system

Desktop IP Phone provides full ESI feature set via IP, •

either locally or at remote location; uses industry-standard

compression to reduce bandwidth requirements

OptionalM3backupdevice

Mirrored Memory Module•

Uses RAID technology to back up recordings, system •

programming, speed-dial numbers, and voice mail messages

and prompts

ESI products are proudly created in the United States of America.

0450-1056•Rev.B

Fouranglepositions

An ESI desktop Feature Phone has four-position tilt and is wall-mountable.

1. PRI on ESI-50; PRI and T1 on ESI-100, ESI-200, ESI-600, and ESI-1000. 2. To support certain ESI Communications Server features, the entry-level ESI-50L Communications Server must be

upgraded to an ESI-50 Communications Server; for more details about this, please consult your Certiﬁed ESI Reseller. 3. G.729 not supported on ESI-50. 4. Caller ID information available if

your telephone service provides it. Contact your provider for details. 5. Auto-recording requires VIP Professional-compatible application and optional license. 6. Except for 12-Key Digital

Feature Phone, on which voice mail is accessed via a programmable feature key. 7. Available with backlit display. 8. Not on 12-Key Digital Feature Phone. 9. Outlook 2000, 2002, 2003, or 2007

required. 10. Creation of custom reports requires Crystal Reports

™

(Standard Edition or Professional Edition). 11. Certain minimum LAN/WAN bandwidth and data latency requirements apply.

12. ESI document 0450-1052, available from your ESI Reseller or www.esicomservers.com/brochures.

Virtual Answer Key, Virtual Mailbox Key, AutoPage, QuickPage, and Verbal User Guide are trademarks of ESI. Other trade names mentioned herein are trademarks of their respective owners.

ESI products are protected by various U.S. Patents, granted and pending. Product details and features described herein are subject to change without notice. Some features may not be available

at initial release. Equipment rack not included. More information on ESI and its products is available at www.esicomservers.com.

To learn more about ESI Communications Servers, consult their brochure

or visit www.esicomservers.com/CS.

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Growth 1
Fouranglepositions 2

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