ESI IVX X-Class User's Guide download pdf (Page 23)

IVX S-Class Administrator’s Manual Function 6: Recording

E.1

Function 6: Recording

Function 61: Re-record main greeting

The main greeting prompts are re-recorded here.

Recording a prompt

1. Practice the prompt by recording and re-recording (start and stop by pressing 1).

2. When satisfied with its quality, press # to confirm.

• Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode.

Press 1 to re-record.

Default: “Thank you for calling. Please dial the extension number of the party you wish to reach or

dial 0 for the operator.”

• Night main greeting — Plays to callers when the system is in night mode. Press 2 to re-record.

Default: No recording.

• Holiday main greeting — Plays to callers when the system has been manually placed in holiday

mode. Press 3 to re-record.

• Default: “Thank you for calling. Our office is closed in observance of the holiday. You may dial your

party's extension at any time or please call back during regular business hours.”

Note: While in holiday mode, IVX follows night mode programming for call routing.

Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.

Function 62: Record directory names

This function is accessible only if a directory branch has been created as part of auto attendant pro-

gramming. Enter the extension number and record the name (and, if this is a by-alpha branch, enter the

name key.)

Default: Last name

Important: Print the worksheet provided on your ESI CD for preparing directories and making future

changes. As names change, the Administrator can enter this function and change any field via

the Administrator password.

Ext.

Recorded name

Key

102

George Straite

113

Janet Smith

Note: To record the prompt “Enter the first letter of the person’s last name” you you must enter Function 61

and then enter the ID number of the directory branch.

(Continued.)

Not available on the IVX 42s with Integrated Answering Machine.

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ESI IVX X-Class User's Guide Page 23