ESI ESI Phone User's Guide download pdf (Page 24)

Integrated Answering Machine operation User’s Guide

D.2

Greeting keys

You can program a programmable feature key as a greeting key for any one of the three greetings

(see page F.13). Once created, this shortcut can then be used to activate the associated greeting (the

key’s LED will glow green and the greeting played as confirmation).

Note: On an ESI phone with a RECORD key, press RECORD while the confirmation is playing and follow the

prompts to record the greeting. Otherwise, listen to the greeting to the end and follow the prompts.

Leaving messages . . .

If you call another station that is DND, busy, or does not answer, you will be transferred to the mailbox.

You can skip the greeting by pressing 1; this takes you directly to the record tone.

. . . directly in the mailbox

The procedure for going directly to the mailbox without ringing an extension depends upon whether you

have the mailbox (501) set as one of your station keys:

• If you do, press VOICE MAIL and then the MB 501 station key.

• If you don’t, press VOICE MAIL and TRANSFER and then dial the mailbox number (501)

Either will connect you directly to the mailbox greeting.

Off-premises “reach me”

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this

feature allows the caller to be forwarded to a number outside the system — i.e., a regular phone number

rather than an extension.

Note: This feature is activated only if your System Administrator enables it on your station.

You must have personal greeting 2 selected and it must tell callers to press 4 for this feature.

To use this feature, follow these steps:

1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which

you want calls forwarded when you’re off-premises.

2. Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to

be connected to your alternate phone. (See the sample greeting, below.)

When you receive a call forwarded in this fashion, you’ll be prompted to “press any key” to accept the call.

If you don’t answer the call, the caller is returned to your voice mailbox on the ESI phone system.

Off-premises “reach-me” is available on guest mailboxes, as well.

Sample personal greeting 2 for off-premises “reach me”:

“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone,

please press 4 now. Otherwise, please leave me a message after the tone and I will return your

call as soon as possible.

”

This is also the same number used for message notification phone delivery (see “Off-premises message delivery,” page D.5).

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ESI ESI Phone User's Guide Page 24