ESI ESI Phone User's Guide download pdf (Page 23)

User’s Guide Integrated Answering Machine operation

D.1

Integrated Answering Machine operation

Introduction

Your phone system provides accurate and timely messages. Others will become more comfortable

leaving you voice messages if you promptly retrieve and respond to your messages.

VOICE MAIL key

The VOICE MAIL key is used for direct access to voice mail features.

Warning: On stations with a 12-Key Feature Phone, a programmable feature key must be set to

code 5 7 9 (for VOICE MAIL key). If a key is not programmed to 5 7 9, you will still be able to

retrieve previously left messages and access user programming, but you will not be able to receive

new messages (when you access the mailbox, the phone system will announce that the mailbox is

disabled). Program 5 7 9 on a programmable feature key to enable the mailbox.

Greetings

Note: Greetings are for use by only the Master Station.

Initially, the mailbox has a generic greeting: “You have reached mailbox 501. Dial zero to reach the

operator or begin recording at the tone.” You can record up to three different greetings in your own

voice, indicating your availability to return calls. Also, you can change any greeting as often as

necessary, by just recording over a previously recorded greeting.

Warning: Don’t delete all of the greetings; make sure at least one always remains. Deleting all the greetings

will turn off the mailbox.

Examples

Sample greeting 1: Hello. Thank you for calling [company name]. We are currently assisting other customers.

Please dial zero to reach our operator or leave your name, number, and message at the

tone and we will get back to you as soon as we can.

Sample greeting 2: Hello. Thank you for calling [company name]. We are currently out of the office.

To attempt to reach our mobile phone, please press four now. Otherwise leave your

name, number, and message at the tone and we will get back to you as soon as we can.

Sample greeting 3: Hello. Thank you for calling [company name]. We are currently out of the office.

Please leave your name, number, and message at the tone and we will get back to you

as soon as we can.

You may wish to include one or more of these options in your greetings:

Option Instruction

0 To reach the operator

1 To skip directly to the record tone (or “beep”)

4 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.2)

XXX An extension number of another user

Note: Option 4 is available only when greeting 2 has been recorded.

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ESI ESI Phone User's Guide Page 23